Solutions Architect - Kubernetes Based Cloud Native Contact Center Omnichannel Platform
Bangalore, Karnataka, In
* Conceptualized and spearheaded the solution for the contact center omnichannel platform.* Innovated and improvised modern technology stack to support web, mobile, chat, voice, smartspeaker platforms.* Fostered automation culture and created standard reusable DevOps toolset that could be used by any team and reduce their DevOps adoption effort.* Collaborated to create self-learning videos which saved the effort to onboard new team members on the new platform.Tech Stack: Kubernetes, PostgreSQL, Mongo DB, Redis, Apache tools, GCP Dialogflow, Google STT, TTS, Asterisk, Node, Python, React, Docker, Jenkins, Nexus