Establish standard data architecture practices across the organisationBuild canonical data model with fully specified interfaces for APIResearch, consolidate disparate backend systems and their use of data and map them to canonical data model.

Helping companies build voicebot and chatbot systems using customized state of the art GenAI, Speech to Text, and Text To Speech systems.

Pioneered digital transformation endeavours in sales and online registration journeys, effectively reducing costs and enhancing efficiency for appliance insurance customers. Migrated on-premise journeys to cloud reducing significant infrastructure and operational costs.* Architected an international digital platform for online registration and sales on AWS.* Design of the platform to support international expansion of the business to the US and ROI.* Implemented all digital journeys driven by the modern SaaS CMS platform thereby improving the findability of the products resulting in high registrations and sales.* Saved £200K in annual costs by migrating legacy platforms onto AWS.* Enhanced sales conversion rate by implementing promotional offers and customer level pricing.* Streamlined client onboarding process thus reducing the time required to days rather than months.* Improved customer experience by revamping the Help and Support centre by making it super customer friendly. Tech Stack: AWS Lambda, DynamoDB, Cognito, Cloudfront, API gateway, Event bridge, Cloudwatch, S3, SNS, Opensearch, Angular

Career highlights: * Robust experience of 15+ years in solutions architecture and patterns * Experience building complex distributed, cloud native, messaging, and integration systems * Good understanding of security, scalability and other non-functional requirements * Experience working with public clouds, AWS, GCP, Azure and Heroku * Highly skilled in Microservices, REST APIs, GraphQL, and Web services using JSON/XML * Versatile knowledge in business domains, telecom, BFSI, e-governance, travel etc * Adept at preparation and presentation of architectural diagrams using BPMN, UML * Quick in grasping new technologies, methodologies and building prototypes * Keen on bringing software craftsmanship, quality and automation; CI/CD practices * Handled assessment, training and mentoring people on various concepts, technologies and products.

* Conceptualized and spearheaded the solution for the contact center omnichannel platform.* Innovated and improvised modern technology stack to support web, mobile, chat, voice, smartspeaker platforms.* Fostered automation culture and created standard reusable DevOps toolset that could be used by any team and reduce their DevOps adoption effort.* Collaborated to create self-learning videos which saved the effort to onboard new team members on the new platform.Tech Stack: Kubernetes, PostgreSQL, Mongo DB, Redis, Apache tools, GCP Dialogflow, Google STT, TTS, Asterisk, Node, Python, React, Docker, Jenkins, Nexus

* Overhauled the database architecture for scale.* Improvised the event flow mechanism across systems.* Optimized performance and load testing effort of the analytics platform using automation.Tech Stack: Apigee API Gateway, Java, REST APIs, PostgreSQL, Qpid, Zookeeper, Cassandra, Node, AWS EC2, JMeter

#. Technical Architecture and high level design for the customer projects based on SOA and EAI methodologies.#. Technical review of architecture and design documents.#. Responsibility of knowledge management initiative in the organization.#. Responsibility of Technical Capability Maturity Model (TCMM) initiative in the organization.#. Provide technical leadership for customer projects using the client's technology. #. Work effectively with customers and partners. Develop strong working relationships. #. Responsible for technical solutions and estimations in the client proposals.#. Member of Technology Change Management (TCM) group.#. Come up with best practices, patterns and standards for the projects.#. Suggest and participate in process improvements in the organization.#. Train and mentor subordinates on various technologies and languages.#. Contribute articles to various magazines like TechPulse (internal newsletter) and DeveloperIQ.#. Initiate and execute various programs in training.

* Initiated new capabilities like batch processing, publish/subscribe, REST to SOAP in the existing SOA platform.* Anchored the technical evaluation of RFP participants for runtime governance solutions.* Cultivated a culture of “performance is a feature”, improved performance per server resulting in cost savings.* Participate and contribute to enterprise architecture decisions.* Responsible for the design of PCI-DSS (Payment Card Industry - Data Security Standards) solution, publish-subscribe capability using JMS standard and batch services solution.* Review and perform the role of custodian for SOA principles, architecture, and high level design of the components.* Suggestions and solution for MQ deployment architecture.* Suggest capabilities that apply across all services to be implemented as part of framework.* Mentor and guide people on products like Oracle Service Bus, IBM WebSphere MQ, Drools and Oracle Coherence etc.* Review interface specification for the services.* Encourage knowledge sharing in the team through the use of collaborative tools like Wiki, WebEx etc.* Run scrum meetings as part of sprint delivery.Tech Stack: Oracle Service Bus (OSB/ESB), IBM Data power, Java, XQuery, IBM WebSphere MQ, Pub/sub, SOAP, WS-*, XML/HTTP, OAuth