Heidi A. Email & Phone Number

Aurora, Co, Us

Denver, Colorado, United States

•Worked in close connection with leadership to support operational efficiencies and effectiveness utilizing a wide variety of administrative functions while providing overall project management support.•Assisted in critical background work to mitigate fraud and find appropriate clients for the Emergency Housing Application Program leading to successful accomplishment of grant goals, assisting hundreds of people, and meeting huge financial quotas; spending down a 3.5mil grant.•Worked jointly with team members to immediately develop and implement processes to assist community members impacted by the Marshall wildfires, getting them urgent financial assistance.•Spearheaded the initiative to migrate the food pantry to a paperless process. Worked with partners to understand requirements, improved reporting accuracy and program compliance; resulting in seamless and successful partner and state audits as well as an improved client experience and overall cost savings.•Researched and implemented a new project management software solution for the Marketing and Development team within schedule and budget constraints, successfully communicated with colleagues to ensure their requirements were met and they had the necessary training to use the tool effectively.•Identified opportunities for improvement/standardization and spearheaded the streamlining of multiple repeatable processes in support of operational efficiency and improved data management resulting in cost savings and improved data health.

Aurora, Colorado, United States

Seasonal Warehouse Team Member; Fulfillment Center• Working inside an Amazon warehouse, selected, scanned, and loaded packages• Arranged all incoming shipments in designated storage areas according to established protocols• Kept the warehouse area clean and maintained and worked with equipment such as pallet jacks• Loaded and offloaded items ensuring safety and timeliness

Aurora, Colorado, United States

•Top performer recognized and awarded for strong work ethic and exceeding expectations. •Conducted in person interviews across a diverse population to obtain Census data from respondents•Followed stringent guidelines and confidentiality laws •Explained the purpose of the census interview, answered respondent's questions, collected responses, and recorded census data using electronic devices and/or paper forms•Followed procedures to conduct accurate work while maintaining quality and production standards•Maintained and submitted records of hours worked, miles driven, and expenses incurred •Collaborated with supervisor, to review procedures, report issues and receive materials/instructions

Colorado

•Developed monthly curriculum to meet Colorado Department of Education Academic Standards•Implemented effective early childhood environments and experiences for young children ages 2.5-6 •Observed and assessed children and applied data directly and indirectly to set and meet individual student goals •Partnered with and maintained relationships with families through a variety of methods •Engaged families in a supportive and collaborative manner that enhanced learning opportunities •Supported and planned professional development and training opportunities for personnel•Developed and managed continuous quality improvement opportunities

Aurora, Co

• Coordinated across household calendars, arranging appointments and travel as needed• Scheduled home maintenance and repair work; supervised projects• Managed household budget, paid bills and performed administrative duties• Shopped for food, supplies, and other requested items, running errands and other necessary tasks• Planned and prepared family meals, performed home cleaning duties and laundering• Maintained exterior grounds, performing outdoor yardwork and maintenance• Provided care and companionship across a variety of settings • Oversaw medication management and provided transportation to and from activities

Colorado

• Managed multi-million dollar project to meet requirements of changing laws• Partnered with local and international technology and product development teams across enterprises to schedule and execute process changes• Managed project teams and engaged and supported business partnerships at all levels of organization• As a change agent, utilized skills in influence, negotiation, and conflict resolution to reach consensus

Colorado

• Managed over 100 strategic and tactical projects yielding $12.2 million in savings• Performed in depth operations analysis and identified business critical opportunities; established new processes, procedures and controls• Acted as interim Compliance Officer• Grew company relationship with various regulatory agencies

Greater Minneapolis-St. Paul Area

• Applied Six Sigma methodologies to help identify and solve production processing problems that resulted in savings of over $934K• Managed a 7 person operations team and facilitated cross-departmental collaboration for all IT-production related processes in a 24 by 7 operations environment• Created and deployed a company-wide production release process, production escalations procedures and online job aides; improving the production team efficiency by 42%• Reduced the number of unplanned emergency changes by 27% a cost saving of approximately $180K

Colorado

• Trained and supported new staff members. • Provided technical support to remote site users as a compliment to the help-desk. • Interpreted and adapted guidelines to complete assignments. • Resolved system issues to meet business requirements. • Provided expertise & advice on processing procedures for the Production Control team.• Researched problems to determined recovery procedures. • Interfaced with computer operations team on hardware & software problems. • Received a letter of Appreciation from the Department for efforts in responding to a critical emergency.• Developed training materials and processes during the implementation of the new Federal Payroll and Personnel systems and processes that were then adopted as standard procedures.

Director Qualification, Early Childhood Education And Teaching, Honor Roll

Education record

Training and Certifications: • Six Sigma Green Belt • GE Capital Six Sigma Green Belt | DMAIC | DMADV • GE Capital Change Acceleration.