Hank Niemczyk Email & Phone Number

Owings Mills, Md

Projects included numerous moderate to complex enhancements to web transaction applications, tools and calculators on the T. Rowe Price Retirement Plan Services, Retail and Institutional websites, implementation and migration of web content to new content management and delivery platforms, enhancements to natural-language telephone system for retirement plan participants, and AWD workflow implementations and enhancements.Responsibilities included:• Gathered business requirements by conducting JAD sessions and detailed interviews with business users, stakeholders, and Subject Matter Experts (SME’s)• Modeled and documenting the end-user's As-Is workflow and To-Be business processes• Developed written Business and Technical requirements documentation• Used MS Visio to create process flowcharts and workflow diagrams• Provided input into the UI design for assigned projects• Developed test plans and test cases for system and regression testing• Executed test plans and test cases during system and regression testing• Established and modified data required to execute test cases• Directed and assisted with user acceptance testing• Researched and resolved burn-in issues reported by users• Communicated and interacted on a regular basis with the project manager, project lead and development team throughout the project

Owings Mills, Md

Projects included small enhancements to web transaction applications, tools and calculators on the T. Rowe Price Retirement Plan Services, Retail and Institutional websites and AWD workflow implementations and enhancements.Responsibilities included:• Gathered business requirements by conducting JAD sessions and detailed interviews with business users, stakeholders, and Subject Matter Experts (SME’s)• Modeled and documenting the end-user's As-Is workflow and To-Be business processes• Developed written Business and Technical requirements documentation• Used MS Visio to create process flowcharts and workflow diagrams• Provided input into the UI design for assigned projects• Developed test plans and test cases for system and regression testing• Executed test plans and test cases during system and regression testing• Established and modified data required to execute test cases• Directed and assisted with user acceptance testing• Researched and resolved burn-in issues reported by users• Communicated and interacted on a regular basis with the project manager, project lead and development team throughout the project

Owings Mills, Md

• Oversaw day-to-day activities of 10 - 15 operations representatives• Responsibilities included interviewing, hiring, motivating, training and evaluating each employee• Managed the operations group for accuracy and efficiency• Resolved personnel issues• Reported to senior management on a daily basis• Acted as a liaison between the group and other internal departments

Owings Mills, Md

• Served as a contact to current and potential T. Rowe Price clients through telephone calls, written correspondence and client meetings• Responded to inquiries from plan sponsors, third-party administrators and participants regarding investments, trust company operations, ERISA and IRS regulations• Reviewed new plan documents for accuracy, consistency and compliance• Provided retirement expertise for other areas of the firm

Owings Mills, Md

• Processed various transactions for Retail Retirement clients• Communicated with plan sponsors and participants to research transaction problems