OverviewManage IT system projects. Support the activities of the IT Department. Manage CRM and Exam Processing system, Managing all the reports. Developing new IT skills.Job purpose• Project Management of all IT system projects• Management and maintenance of the ABMS, CRM and exam processing system and all data contained within.• Management of the reporting system - writing, requirement gathering and development of all reports and data using Crystal Reports Developer and Microsoft Access.• Management and maintenance of VLE - content, user administration, new initiatives – using different mediums• Development of new IT skillsKey responsibilities:• Project Management of the new ABMS, CRM and exam processing system replacement project.• Project Management of IT system projects.• Management of the writing, requirement gathering and development of all reports in Crystal Reports Developer, Microsoft Access and Microsoft Word Templates.• Manage and investigate queries/problems with data within the CRM and exam processing system. • Ensure the student lifecycle and production of official results documents, including certificates and transcripts, is effectively controlled by the support systems to prevent quality assurance issues.• Creation of reports in Crystal Reports Developer and Microsoft Access• Creating html web pages for web• Creation and upkeep of demos (for IT systems) different formats

• Produce, manage and co-ordinate the formatting of all programme materials. • Proof reading and copy writing of company documents.• Creation of master CD’s for programme materials.• Management of the document library.• Management of the approval system.• Management of the writing, Requirement gathering and development of all reports in Crystal Reports Developer and Microsoft Access.• Co-ordination of Campus content, new initiatives – using different mediums.• Working on elements of all Project Support projects. • Creating html web pages for web, CD’s and emails.• Creation and upkeep of demos (Connect, Campus, Compass) different formats.• Format and upload of the UoW online programme materials.

1. Dealing with all communication from our Contracted Educational Advisors; application forms, all queries, emails, deferral requests, converting conditional offers to unconditional, commission invoices, refund request, updating a database (Access), sending out by courier all letters.2. Producing statistics on International recruitment, where students have come from, which courses they are choosing, etc3. Producing a bi monthly newsletter.4. Updating our CEA user manual.5. Updating the International Office part of the University of Wolverhampton website

1. Dealing with queries/orders/complaints by telephone/post/email2. Providing information and answering questions about the product3. Generation of invoices for products to customers (SAGE), and keeping customer records up to date.4. Producing statistics about product sales and complaints.5. Dealing with packing and despatch of products.6. Receiving returns, investigating the reason for return and processing completely