Hannah Milgrom Email & Phone Number

Cleveland, Ohio, United States

The Implementation and Product Support Manager is a support role who is responsible for providing quality product support and customer service to our client success team as well as our clients who need support with specific products and product features.In addition to general responsibilities the IPS Manager also performs the following duties: - Update and maintain standard operating procedures- Review and implement product set-up in accordance with client needs- Provide… Show more The Implementation and Product Support Manager is a support role who is responsible for providing quality product support and customer service to our client success team as well as our clients who need support with specific products and product features.In addition to general responsibilities the IPS Manager also performs the following duties: - Update and maintain standard operating procedures- Review and implement product set-up in accordance with client needs- Provide regular internal trainings about product updates- Manage multiple client implementations at one time- Manage the implementation of client integrations with other softwares such as Banner, PeopleSoft, Anthology and Colleague- Maintain client records in Salesforce- Utilize Freshdesk to update service ticket status Show less

Cleveland/Akron, Ohio Area

At Ocelot, we build AI-powered tools and develop relevant content for higher education institutions. Our Chatbot and video platform enables staff and student communities to engage and thrive in an ever-changing, resource-constrained world—anytime, anywhere.

Cleveland, Ohio

Plans and implements recruitment activities to attract, enroll and retain Washkewicz College of Engineering students, including special events, campus tours, mass mailings and marketing efforts.Develops metrics for recruitment and retention of engineering students.Communicates enrollment requirements, available scholarships and financial aid systems to prospective high school students.Answers routine questions concerning college and University rules andregulationsAssists the… Show more Plans and implements recruitment activities to attract, enroll and retain Washkewicz College of Engineering students, including special events, campus tours, mass mailings and marketing efforts.Develops metrics for recruitment and retention of engineering students.Communicates enrollment requirements, available scholarships and financial aid systems to prospective high school students.Answers routine questions concerning college and University rules andregulationsAssists the Manager of Student Programs to coordinate the activities ofgraduate assistants and other student employees.Plans, publicizes and identifies events for funding for activities to supports CSU engineering student and alumni organizations Contributes to College publications and marketing materials in conjunction withthe University’s Marketing and Public Relations Office.Furthers the existing network of high school counselors, principals and teachers to attract academically qualified students.Coordinates board meetings and required communications to the Fenn Academy Advisory Board.Makes presentations at high schools, student group meetings and college/career fairs.Maintains or expands partnerships, to include visiting all Fenn Academy partner high schools.Prepares confidential letters, memos and contracts using special formats to type various documents.Matches invoices to SOFs or Purchase Requisitions.Processes petty cash forms when necessary.Supports the planning and implementation of special events both on and off campus.Updates and maintains College web site and social media sites as requested.Coordinates and tracks schedules, projects, budgets and committee decisions.Participates on committees as assigned. Show less

Tempe, Arizona

• Responsible for developing and implement programming in the CLAS Residential College with a particular focus on CLAS Academy (a community for high-ability scholars) and the Faculty Fellows program• Routinely supports College of Liberal Arts and Sciences recruitment activities including, but not limited to, presenting at events and communicating with prospective and admitted students• Collaborates with University Housing staff to effectively manage the CLAS Residential College•… Show more • Responsible for developing and implement programming in the CLAS Residential College with a particular focus on CLAS Academy (a community for high-ability scholars) and the Faculty Fellows program• Routinely supports College of Liberal Arts and Sciences recruitment activities including, but not limited to, presenting at events and communicating with prospective and admitted students• Collaborates with University Housing staff to effectively manage the CLAS Residential College• Through workshops and outreach, creating and providing academically supportive experiences and development opportunities for CLAS Residential College students and all CLAS freshmen• Maintain and update website and other social media content ensuring that information is accurate and current in relation to the CLAS Residential College and CLAS recruitment• Works under limited or minimal supervision to handle problems and provide guidance and advice to students Show less

Phoenix, Arizona Area

• Responsible for interpreting University admissions policies, academic policies and requirements, and student service policies and procedures and communicating these to prospective students, parents, high school counselors, faculty and staff• First-line professional responsible for marketing and recruitment activities in Maricopa County

Tucson, Arizona Area

• Provide quality customer care during each encounter with guests• Assume responsibility for inquiries about memberships and subsequent sales

Tucson, Arizona Area

• Assume responsibility over all media aspects of the University of Arizona’s annual Spring Fling carnival, the largest student-run carnival in the nation• Interviewed, organized and trained 30 undergraduate staff members that volunteer as the Spring Fling marketing team • Contributes to a board of eight directors and works as a team member to execute the event

Tucson, Arizona Area

• Edited, proofread and fact-checked on publications with circulations as high as half a million copies• Assisted the Madden Media editorial department by attending in-house meetings, writingsidebars and listings and communicating with members of additional departments

Orlando, Florida Area

• Participated in a living, learning and earning experience with a Fortune 100 company • Delivered guest service daily, managed multiple tasks and worked well under pressure• Demonstrated excellent verbal and written communication skills in solving problems and making decisions• Participated in Career Development Workshops in addition to internship responsibilities

Tucson, Arizona Area

• Brought first hand UA student experience to life through outgoing phone calls to prospective students • Assisted potential students with the application process and provided helpful information to students and families

Master Of Education (M.Ed.), Higher Education/Higher Education Administration

Bachelor Of Arts (Ba), English Language And Literature, General

Activities and Societies: Chi Omega, Associated Students of the University of Arizona, Executive Board of Arizona Ambassadors Honorary.