Hannah Nelson Email and Phone Number

• Coordinate with warehouses to schedule shipping and logistics appointments • Frequently trains new employees and oversees quality assurance checks • Maintain high levels efficiency and quality when handling elevated volume of appointments • Catalogue and update customer records, reports and documentation • Ensure adherence to customer and company guidelines

• Handled daily front of house customer service responsibilities • Ensured customer satisfaction by providing assistance however needed • Worked closely with management to complete large projects • Provided support to other departments as needed

• Over-saw the health and cleanliness of animals, their environments and the store • Provided quality customer service via phones or in person • Participated as an active team member across various departments • Ensured quality standards were maintained with animals when delivered to store and while in the injury room