Hannah Robinson Email & Phone Number

Carmel, Indiana, United States

Client Communication:• Serve as the primary liaison between clients and Realync Services, ensuring clear, consistent, and effective communication.Independent Contractor Coordination:• Manage interactions with independent contractors, ensuring they are well-informed of project requirements and deadlines.• Oversee the assignment and scheduling of contractor tasks, ensuring alignment with project timelines and client expectations.Quality Assurance (QA):• Implement and oversee QA processes to guarantee that all deliverables meet the highest standards of quality. Process Improvement:• Manage multiple projects simultaneously, ensuring they are completed on time, within scope, and within budget.• Prepare and present regular reports on project status, contractor performance, and client satisfaction to internal stakeholders.• Support process improvement initiatives, including the implementation of QA methodologies and driving continuous improvement.• Utilize project management and reporting tools to aid in decision-making and workflow optimization.Logistics:• Own the entire logistics process of sourcing, configuring, and shipping Realync Studios Kit equipment, (and their related packaging including marketing materials, as well as multiple shipping providers) in an efficient and timely manner.

Client Success:• Own the implementation process (collection of client onboarding forms, account setup, and configuration, etc.) with assigned clients, initiating a positive and efficient onboarding experience• Assist in testing all new Realync features, identifying any needed fixes or enhancements, and communicating back with the Product teamLogistics:• Anticipate and research new models of provided equipment, test, and manage equipment changeover process• Manage on-hand inventory and just-in-time ordering for equipment fulfillment while responsibly managing associated costs Project Management (Realync Services):• Strategize, optimize, and execute video service processes and workflows• Scope, coordinate, and lead the execution of multiple video service projects simultaneously• Work with the Studios Content Creator to assist in planning the logistics of their travels • Manage detailed calendar invites to clients and the Studios Content Creator to ensure schedules align and details are easy to understand• Manage internal and external relationships and communications for video service projects• Develop and iterate video project tracking records and documentation to measure KPIs of project performance and impactOther Duties:• Assist with the client success reporting workbook, tracking key performance indicators and making recommendations for improvements where needed

Carmel, Indiana, United States

• Responded to all inbound support emails with thoughtful and thorough responses to achieve “first email resolution"• Was the liaison between Realync clients and our product team to capture user sentiment, feedback, and product enhancement ideas• Supported in managing client success software – including ChurnZero, Salesforce, Trello, and Intercom - to facilitate a fully integrated client success operational model across the entire client lifecycle. • Logistics: Coordinated and shipped all new client equipment in a timely manner

Indianapolis, Indiana, United States

Orr Fellowship is a two-year post-graduate opportunity aimed to develop the next generation of business leaders and entrepreneurs. As an Orr Fellow, I will meet regularly with top-level executives, experience hands-on working in the Client Success role over the course of two years, and participate in weekly continued learning workshops.

Indianapolis, Indiana, United States

Led and mentored a dynamic team spanning 6 different schools to recruit qualified high school seniors for the next class of Orr Fellows.

Indianapolis, Indiana, United States

Collaborated with Leadership and Executive team to understand the website requirements and translate vision into visually appealing and function web designs.

Indianapolis, Indiana

• Updated and created webpages on website to convey Marian information• Designed digital signs and social media posts that obtain the Marian spirit while getting the information across• Researched and analyzed competitors to improve marketing strategy

3200 Cold Springs Rd, Indianapolis In, 46222

• Assisted in the supervision of the residence halls, responding to all requests and emergencies during duty hours• Constructed and implemented experiences for floor members that enhance community, social, personal, and educational development • Interpreted and explained to residents’ information/directives from others

Indianapolis, Indiana Area

• Facilitated transitional programs for all first-year students and their parents• Supported academic advisers in the presentation of academic planning information sessions • Portrayed Marian University, its policies, services, and campus life in a professional manner to first-year students and parents

9130 Otis Avenue, Second Floor Indianapolis, Indiana 46216

• Created different designs of various mediums using Photoshop, InDesign, and Illustrator • Ensured consistent use of branding, such as logos, color, fonts, images, and more • Researched and summarized content for the monthly newsletter

Westfield, Indiana

• Lead customers through the process of developing unique artwork during an evening of fun and creativity• Organized craft event setup and clean-up while maintaining an orderly and efficient environment• Offered knowledgeable assistance to customers during events