Kevin Walter Email & Phone Number

Indiana, United States

United States

Indianapolis, Indiana, United States

Analyze and provide data-driven guidance and insights.Manage the CS tech stack, integrations, and relevant data sources, to facilitate a fully integrated and efficient client success operations model.Manage integration setup, enablement, and consultation.Provide operational support and develop processes that drive product adoption and successful client outcomes.Monitor client success system performance, data integrity, and user activity to make recommendations on continuous improvements.Manage the maintenance and evolution of a client's health score to inform CSMs’ decision-making.Create and implement scalable processes.

Indianapolis, Indiana, United States

Implement and manage Realync's Client Success Tech StackChurnZero AdminIntercom AdminOptimize tech touch and the client journey to increase usage and adoption

Manage the Onboarding Pipeline by efficiently delegating tasks to appropriate teammates and departmentsGuide new customers through TitleCapture's Onboarding and Configuration processHeavily focused on platform configuration, customer training and enabling end users, to drive adoption and ensure client successConfigure and manage enterprise level clients

Guide new customers through TitleCapture's Onboarding and Configuration processHeavily focused on platform configuration, customer training and enabling end users, to drive adoption and ensure client success

Indianapolis, Indiana Area

Facilitate all the required tasks of sending a successful marketing program to press by working directly with clients and team members.Continuously communicate with clients and team members to keep up to date on client needs and expectations.Provide clients with the tools and information that they need to have a successful marketing campaignEnsure high levels of customer satisfaction to maintain high levels of recurring business

Indianapolis, Indiana Area

Work with account managers and art department to create marketing packages according to client specificationsCustomize kiosks and microsite experiences based on the client's marketing program.Continuously communicate with Account Managers to keep up to date on client needs and expectationsEnsure the accuracy and timeliness of all deliverables

Indianapolis, Indiana Area

Sell photography equipment to customersPrint customer photosProvide guidance and technical expertise to customers seeking help with their photography