Hannah Small Email & Phone Number

Queensland, Australia

Providing polite, courteous and professional customer service to build strong andpositive relationships with customers, solving any problems, and answering queriesto keep them coming back.• Strong leadership skills — establishing strong working relationships be providingsupport, motivating the team and creating an enjoyable environment. Additionally,training junior staff by implementing easy-to-understand demonstrations andonline training modules. • Business aptitude for managing cash floats and budgets and inventory as wellas buying supplies to replenish inventory according to store budgets.• With a strong knowledge of products, using persuasion and upselling techniques tomeet sales targets and keep revenue expectations consistent. Additionally,marketing and setting up promotional displays.• Demonstrated ability to work quickly and lead a team in a busy environment.• Time management —ensuring necessary tasks are completed each day but alsodispatching orders and deliveries within a short time-frame of 15 to 30 minutes.• Interpersonal communication skills—effectively provide clear instructions to staffas well as responding respectfully and professionally to customer complainants andqueries to uphold the store’s reputation in the community.• Overseeing and assisting in food preparation to ensure health and safetystandards are being met as required by law.• Cash handling including:◦ Completing cash, EFTPOS and online transactions.◦ Fixing incorrect payments using MACROS and MACROMATIX programs.◦ Conducting refunds, where necessary.◦ Conducting hourly cash pulls.◦ End-of-day counting duties.◦ Banking.• Kitchen hand duties including a profound knowledge of foodborne illnesses,prevention and sanitization, washing dishes, maintaining water temperature fordetergent cleaning and sanitization, and maintaining temperatures across the store.• Receiving supplies and filing invoices.

Queensland, Australia

Interpersonal verbal, written and non-verbal communication skills whiledemonstrating a natural ability to empathise with others. As well as arranginginterviews and making time to attend important meetings,• Photojournalism, also a hobby photographer.• Technical skills with demonstrated proficiency with various computerprograms and apps for mobile devices as well as social media.• Research and analytical skills with an ability to pay attention to detail, tothink quickly on my feet and solve problems.• Persistent and consistent with following up on stories.• Investigative skills.• Time management — in the sense of managing and organising multiplestories in line with tight daily and weekly deadlines.• Using modern strategies to gather data and information.• Building positive rapport with sources and maintaining a healthy contactlist while representing the company.• Not thriving to just tell a story, but give a voice to those who do not haveone.• Broadcasting news over a radio platform.• Ability to see a story from multiple angles.• Story telling in various styles (i.e. feature to hard news) for print,broadcast and online mediums.• Versatility in covering a range of topics including council and governmentissues, crime, health, events, entertainment and sport.