- Worked alongside sales team to provide quality service to customers- Managed client requests including data entry, money allocation and procedure restructuringAchievements:- Associate, Life Management Institute Designation- Associate, Customer Service Designation

- Built a Wordpress blog to increase online presence, brand identity, and Search Engine Optimization (SEO)- Developed and executed social media strategies and campaigns- Developed a deep understanding of products, materials, and resources- Managed sales promotions and strategies including weekly e-mail newsletter - Did a complete market analysis of the outdoor industry in the Cincinnati area, including a SWOT analysis, perceptual mapping, market opportunities, and new business strategies- Attended Outdoor Retailer and other trade shows as a company buyer

- Built an outdoor, adventure sharing platform that enabled people to Get Outside- Managed web design and development projects through constant communication with developers and designers- Created a Marketing Plan focusing on advertising, promotion, and sales strategy - Developed and implemented a social media strategy across multiple platforms- Increased total number of Facebook likes by 350% and interaction by 200% over 6 months- Increased total number of followers on Twitter by 215% over 10 months- Initiated PR strategies resulting in articles being published on multiple sites including SNEWS- Created and led a team across the country to build relationships and promote our product- Built professional relationships with retailers, brands, outfitters and key industry leaders from the ground up- 50+ companies signed onto the site with 20+ companies running co-branded campaigns via our software- Exhibited and set up meetings at major trade shows including Outdoor Retailer to promote and advertise the site

- Worked directly with sales executives to service customers- Created and maintained social media platforms and social media strategy- Conducted market research and competitor analysis programs- Extensive use of Salesforce including contact and region distribution to sales team