Harel Erez Email & Phone Number

Englewood, CO, US

Denver, Colorado, United States

1. Develop and implement customer success strategies to drive client satisfaction and retention. Lead and mentor a team of customer success managers to ensure high performance and professional growth.2. Establish and maintain strong relationships with key stakeholders and decision-makers in client organizations.3. Monitor and analyze customer health.

Denver Metropolitan Area

1. Develop and execute strategies to enhance customer satisfaction and loyalty.2. Proactively manage customer relationships to ensure long-term retention and success.3. Conduct regular check-ins and business reviews with customers to understand their needs and goals.4. Provide onboarding support and training to help customers get the most out of products.

Greater Denver Area

• Directed pre-sale activities of Interaction Analytics (IA) and Customer Engagement Analytics (CEA), including defining, gathering, and analyzing requirements, as well as implementation and deployment. Support proof of.
• Operated as the sole owner for any IA POCs, coordinating with 50 = business consultants and sale professionals; executed 50+ projects per year, resulting in generating over $80M in annual revenue.
• Ensure efficient implementation and maintain clear key performance indicators (KPIs) for immediate success.

Raanana

• Served as the lead technical professional for customized products, including writing test plans. Utilized PBX and CTI and tested the usefulness, functionality, and efficiency of end-to-end fully integrated systems. Led.
• Directed the special implementation of the NICE Preform System, leading the testing and deployments.
• Managed the testing and hands-on implementation of customized NICE recording products on customer sites.

• Headed the acquisition of telephone exchanges from the manufacturer in CTI and Predictive Dialer environments, as well as trading floor telephone exchanges including the operation, design, and maintenance of PBX.
• Served as a key member of the communications team, while managing the operational aspects of all vendor systems, including Alcatel, Cisco, Ericsson, Siemens, Nortel, and Avaya.

Ethiopia

• Provided commissioning and integration of GSM BSC. Defined BSC in the system from cards.Conducted tests before and after network establishment.Key Contribution
• Efficiently troubleshot and restored faulty computers and functional units in GSM BSC.