Hari Prasad
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Hari Prasad Email & Phone Number

Support Analyst @ OneTrust at OneTrust
Location: Bengaluru, Karnataka, India 5 work roles 1 school
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Current company
Role
Support Analyst @ OneTrust
Location
Bengaluru, Karnataka, India
Company size

Who is Hari Prasad? Overview

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Quick answer

Hari Prasad is listed as Support Analyst @ OneTrust at OneTrust, a company with 1206 employees, based in Bengaluru, Karnataka, India. AeroLeads shows a matched LinkedIn profile for Hari Prasad.

Hari Prasad previously worked as Support Analyst at Onetrust and Support Analyst at Sunbase. Hari Prasad holds Bachelor Of Engineering - Be, Information Technology, A from Hkbk College Of Engineering.

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OneTrust

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Profile bio

About Hari Prasad

🚀 Support Analyst | Customer Data Analysis 🚀As a SQL Support Analyst with a BE in Information Science and Engineering , I am passionate about creating data-driven solutions that enhance user experience and business performance.My expertise lies in a spectrum of skills including Java, Spring Boot, Hibernate , SQL , MySQL , API Development, HTML, CSS, JavaScript, and proficiency in utilizing monitoring tools such as Jira and Salesforce. And my primary responsibility was to provide support for SaaS product and resolve customer issues related to Java applications and SQL databases, and ensuring high customer satisfaction.I handled customer inquiries through CRM and ticketing tools like ServiceNow and JIRA, documented interactions, tracked issues, and performed root cause analysis. And I also have experience in providing information about products and services, and I am skilled at understanding customer needs to provide tailored solutions.-This included developing RESTful APIs implementing security measures such as encryption and authentication, and optimizing database queries for efficient data retrieval and storage.- Working with different teams, I make sure everything runs seamlessly, handling Jira Tickets and keeping Technical team informed about their Activities and day today tasks.- Instrumental in working on spring-based projects for data handling, securing, data retrieval, and other backend activities.- Played a significant role in fixing bugs and other troubleshooting skills. Responsibilities of the Job Role includes :-1. Backend Development: Design, develop, test, and deploy scalable and efficient backend solutions to support the overall functionality of our software applications.2. Database Management: Create and maintain databases, ensuring data integrity, security, and optimal performance. Implement data storage solutions that align with the application's requirements.3. API Development: Design and implement APIs to facilitate communication between the frontend and backend components of our applications.4. Performance Optimization: Identify and address performance bottlenecks in the backend infrastructure. Conduct regular system analysis to enhance application speed and efficiency.5. Collaboration: Work closely with cross-functional teams to understand project requirements, provide technical expertise, and contribute to the overall success of the development projects.

Current workplace

Hari Prasad's current company

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OneTrust
Onetrust
Support Analyst @ OneTrust
atlanta, georgia, united states
Website
Employees
1206
AeroLeads page
5 roles

Hari Prasad work experience

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Support Analyst

Current

Bengaluru, Karnataka, India

Sep 2024 - Present

Support Analyst

Florida, United States

  • Delivered support for Java-based applications and SQLDatabase Queries, resolving issues to ensure smooth operation.
  • Developed RESTful APIs for an e-commerce platform, boosting third-party integration and backend efficiency by 30%.
  • Monitored application performance and conducted root cause analysis to implement code defect fixes and respond to customer inquiries via email, chat, slack and phone calls.
  • Enhanced ticket resolution by improving JIRA issue tracking and customer follow-up with detailed documentation.
  • Escalated complex or unresolved issues to relevant Support teams, following up to ensure timely resolution
  • Designed and maintained database structures to support applications and optimize SQL queries for efficient data retrieval and manipulation.
Mar 2023 - Aug 2023

Associate Technology L1 (Java Full Stack / Salesforce Developer)

Bengaluru, Karnataka, India

  • Proficient in developing web applications using JAVA/J2EE technologies.
  • Spearheaded the delivery of bespoke solutions to address unique business needs, leading to a 25% boost in customer satisfaction and a 20% growth in customer retention.
  • Revamped SQL reporting framework, boosting efficiency by 40% and delivering actionable insights for a 20% ROI increase through optimized marketing campaigns.
  • Addressed localization issues and elevated efficiency measures in customer support, leading to a 40% decrease in service requests and driving a 25% improvement in customer satisfaction
Apr 2022 - Jan 2023

Junior Associate Technology( Java Full Stack)

Bengaluru, Karnataka, India

  • Resolved critical issues in SQL queries and Java applications through comprehensive troubleshooting, resulting in a 20% reduction in downtime and significantly enhancing software reliability.
  • Architected and scaled SQL database for a 50% data volume increase, deploying performance monitoring tools to ensure optimal responsiveness during peak loads
Feb 2022 - Apr 2022

Web Developer

  • Developing and maintaining software solutions using SDLC standards and best practices.
  • Working with cross-functional teams in an Agile environment.
  • Designing and developing dynamic, user-friendly websites for international clients.
Jul 2020 - Aug 2020
Team & coworkers

Colleagues at OneTrust

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1 education record

Hari Prasad education

FAQ

Frequently asked questions about Hari Prasad

Quick answers generated from the profile data available on this page.

What company does Hari Prasad work for?

Hari Prasad works for OneTrust.

What is Hari Prasad's role at OneTrust?

Hari Prasad is listed as Support Analyst @ OneTrust at OneTrust.

Where is Hari Prasad based?

Hari Prasad is based in Bengaluru, Karnataka, India while working with OneTrust.

What companies has Hari Prasad worked for?

Hari Prasad has worked for Onetrust, Sunbase, Publicis Sapient, and Exposys Data Labs.

Who are Hari Prasad's colleagues at OneTrust?

Hari Prasad's colleagues at OneTrust include Sara Alsahmi, Jyoti Hebbar, Bencil Francis, Janis Kaye, and Todd Courtnage.

How can I contact Hari Prasad?

You can use AeroLeads to view verified contact signals for Hari Prasad at OneTrust, including work email, phone, and LinkedIn data when available.

What schools did Hari Prasad attend?

Hari Prasad holds Bachelor Of Engineering - Be, Information Technology, A from Hkbk College Of Engineering.

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