• Improving Processes: Identifying inefficiencies and re-engineering workflows to enhance operational efficiency through strategic automation.• Streamlining Processes: Integrating fragmented processes and hand-offs within and between departments to create a seamless operational flow.• Establishing Quality Controls: Designing and implementing robust monitoring systems to ensure the highest quality standards across all functions.• Developing Documentation: Crafting comprehensive… Show more • Improving Processes: Identifying inefficiencies and re-engineering workflows to enhance operational efficiency through strategic automation.• Streamlining Processes: Integrating fragmented processes and hand-offs within and between departments to create a seamless operational flow.• Establishing Quality Controls: Designing and implementing robust monitoring systems to ensure the highest quality standards across all functions.• Developing Documentation: Crafting comprehensive workflow documentation to improve clarity and understanding of customer journeys.• Testing Outcomes: Conducting thorough assessments of customer workflows and implementing preventative and detection measures at critical points.• Enhancing Culture and Engagement: Championing core values and cultivating a positive work environment through targeted initiatives that drive employee engagement. Show less

GAIN Credit Inc. (formerly known as Global Analytics Holdings, Inc.) is a leading fintech company with an intense focus on providing alternative and friction-less credit solutions to underbanked UK customers that do not have adequate access to mainstream banking services.• Lending Stream - Online short term lender in UK• Drafty - Credit line lender in UKBeing Owner of Collections process involves working with Risk Analytics, Lending Operations, Development, Compliance and… Show more GAIN Credit Inc. (formerly known as Global Analytics Holdings, Inc.) is a leading fintech company with an intense focus on providing alternative and friction-less credit solutions to underbanked UK customers that do not have adequate access to mainstream banking services.• Lending Stream - Online short term lender in UK• Drafty - Credit line lender in UKBeing Owner of Collections process involves working with Risk Analytics, Lending Operations, Development, Compliance and Product Management teams.Managed end-to-end collections process, monitoring and analysing portfolio performance using key metrics.Made data-driven decisions to enhance collections from delinquent customers, improving overall results.Managed relationships with Debt Collections Agencies, optimising allocation strategies and ensuring high liquidation rates.Completed strategic debt sales, freeing up cash for lending and securing profitable deals.Created customer outcome testing metrics and developed a predictive model for customer distress.Presented KPI metrics to executives and regulators, supporting data-driven collections strategy changes.Analysed monthly reports to identify areas of risk and provided data analysis support to collections managers.Resolved operational issues and mentored newcomers, contributing to team development.Collaborated with the Development team to create comprehensive product requirement documents, enhancing collections platform development and ensuring compliance-related controls.Evaluated problems and offered solutions based on analytical insights.Conducted in-depth analysis of operational issues, providing valuable insights and recommendations. Show less