- Omni Channel Planning Development and Implementation- Inventory Managment- Dicision making over onboarding and off boardings of 3PL- Catagory sale Analysis- Website optimization- Stock verifications - Fullfilment - Order Managment- Load Division - Protocols & flowcharts Creation for Customer Services Department- Data Analytics

- 3PL, onboardings and offBoardings- Payment Gateway integrations- Order Load Division to courier - Strategy making for smooth operation- Design KPI’s to ensure target achievements- Staff training and development- Design strategy to reduce the operational cost- Manage and control the inventory and staff- Strong follow up with 3PL’s on recon- Detail reporting analysis (daily, weekly & monthly)- Orders fulfillment- Regional Order load Division Reports to the Head of the Department- Design 3PL KPIs and responsible for action as per the performance

- Product management of Bonanza and partner platforms like Daraz, SBT includes (Products uploadings, pricing, Forecasting, Audit, Discounts updations)- Data analysis and Data driven decisions suggestions to the Board of Directors.- Handling complaints- Handling Tailor-made orders (Local + international)- Co-ordination with CRM department- Handling Orders from generating to delivery through 3PLs.- Responsible for Order life cycle which includes ( Reporting of daily orders strength, Processing the orders , Cancellations, In-house payment confirmations, movement to warehouse, packaging and dispatching )- Coordination with Supply-Chain for on-time refilling- Liquidation of slow moving dead items from inventory and replenishment of hot selling inventory- Regular stock reporting to maintain stock level to achieve desired sales targets- Onboarding of new stock and updation of Sale/Discounts on website- E-commerce site management and ensuring its functionality- Vendors onboardings

• Leading the Team to ensure smooth functioning, guidance against the fetals, planning for new policies and training of new comers. • Responsible to handle Cosmetics category issues and provision of 100 % resolution of all the complains through customer centric approach.• Responsible for sending approval of tailor made orders (International and domestic) to factory for production.• Responsible to handle CUBEX (Retail Management Information System) to control and fetch the exact details about stock availability at all the outlets in Pakistan.• Handle emails in form of feedback and complains for the revamping in brand image.• Responsible for running the ERP B-Pluto to maintain return inventory database.• Handle the new orders audit and confirmations on shopistan order management.• Monitor social media complains and intimation to the concerned departments.• Compile and submit the feedback in CRM software for further analysis.• Responsible to provide complete and fair vital information to the visitors of website to generate leads from potential customers• Intimate the approval of exchange against requests from the outlets managers• Instant reporting to the E-commerce manager about the issues occur on front-end and back-end of E- store.• To track the orders with logistics services for demonstration of exact status with the given timeframe.• To provide proper refund and compensation to customers on time.• Develop and update customer related reports & Sending daily customer inflow on website reports to the CEO of the Company.

- To satisfy the customers through giving proper resolution for their queries- To train the new hiring employees about the workflow- To record the cash loss on cash system- To track the customers payment in online orders- To maintain the order flow process between customers and vendors- To resolve the payment,cancellation and late orders issues- To report the seniour managment about the bug in app or any technichal glitch- To convey the issue to the relevent departments for perfect and timely resolutions- To update the newly onboard resturant's menu on website - To audit any bug on frontend and backend - To handle confirmation and cancellation of post and preorders-To trace fake orders - To audit overall performance of whole department guided by higher managment- To closely work with the supply chain deparmtnet to eradicate all the order routing issues- To guide a way forward to all the resturants for cancelled orders - To maintain the cost charged by the resturants against cancelled orders on excel sheet- To minimize the loss - To clear and sent all the voucher as compensation to the commited customers