Hari S Email & Phone Number

Chennai

• Handled and managed TN- Kerala two Locations.• Managing & Handling AD.• Creating and Managing Users, Computers, Groups and OUs in AD. Manage new hire account creation, user terminations, privileges, and all other user account modifications. • Configuring Password policy and Account lock out policy in GPO. Unlocking and resetting the password of User Accounts in AD. • Responsible for User Data Backup and Restore. Performed system maintenance duties such as system backups OneDrive & Parablu.• Handled Remote tools like Microsoft Teams & Quick Assist and conducting remote troubleshooting.• Arranging Online Conference Meeting with Zoom & Teams, Cisco WebEx.• Manage System Asset and call log warranty defect parts and direct unresolved issues to the next level of support team as per SLA and escalation matrix. • Cylance antivirus installation and Troubleshooting issues.• VPN Testing & Configuration (FortiClient & Cyberoam) maintaining network connectivity • Accounts ERP Software (Tally & SAP) Configuration• Company portal creation for MDM & MFA (Mobile Device Management& Multi-factor Authentication) In Azure.• One drive configuration as Network share drive• Knowledge in updating patch and service pack• Using ticketing tool for Fresh service. Closing as per SLA 100%

Chennai Area, India

• Innovative and articulate technical support professional having knowledge of working in help desk, IT support and networking environment.• Proficient with network hardware such as hubs, routers, servers, and cabling.• Strong knowledge of support desk software and ticket tracking systems.• Diagnose and repair internet service, LAN networks, and wireless and email failures.• Configure new and existing network systems and hardware.• Managing 60 work systems.• Installation, Configuration & Administration of Windows Servers 2012 R2.• Dealt with monitoring tools like Network Monitor tool to block internet, web sites blocking and User workstation monitoring. • Implementing GPO Policies like USB device block, User access, Folder re directory, etc.• Providing Remote support to other office / factories located in different places. • Maintaining web domain for mails and Web-based applications. • Configuring E-mail accounts and Internet access to authorized users.• Maintaining asset tag for all the machines (Desktops, Laptops and Printers).• Responsible for block and archive Exit staff’s emails and User id password.• Terminal Server Handling, Software patches updating, User profile modification. • Maintaining Asset details in our organization Details (Desktop, Server, Printers)• AMC Maintenance

Chennai

Team Leader in Broadband SalesTelemarketing & Sales SupportDocumentation in Backend(postpaid &Telemedia)Customer Support service(system admin)Defect Analyst in Data Services

Chennai Area, India

 Desktop, Laptop Sales & Service Software installation Troubleshooting and Defect analysis in software &technical issues.  On call Service Printer service Data Recovery

Master Of Computer Applications - Mca, B

Bachelor’S Degree, Bachelor Of Arts, B

B.A ENGLISH

Computer Hardware Technology/Technician, B

High School

S.S.L.C