Responsible for monitoring systems for threats from all attack vectors.Roles & Responsibilities• Protect and defend UHN’s network.• Monitors all aspects of the Operations Centre (OC), including infrastructure and security functions.• Works with Infrastructure Engineering to ensure systems are properly maintained in a safe and secure manner.• Works with other teams within UHN Digital to ensure that OC tools are properly patched and working.• Escalates system and services incidents and problems to the appropriate L2 support group.• Works with Infrastructure Engineering, Architects, Security Operations, and other staff to ensure Operations Centre meet the organization’s ongoing requirements.• Aids in in-depth investigation of events of interest identified during threat hunt activities or security alerts received from various security technologies as per defined investigation and response procedures.• Contributes to the tuning and development of SIEM use cases and other security control configurations to enhance threat detection capabilities.• Performs event correlation using information gathered from a variety of sources within the enterprise to gain situational awareness and determine the effectiveness of an observed attack.• Uses defensive measure and information collected from a variety of sources to identify, analyze, and report events that occur or might occur within the network in order to protect information, information systems and networks from threats.• Analyze activity trends in client environments using a mix of tools and analytical methodologies to hunt for threats not otherwise detected by configured security alerts.• Contribute to the tuning and development of SIEM use cases and other security control configurations to enhance threat detection capabilities.• Perform in-depth investigation of events of interest identified during threat hunt activities or security alerts received from various security technologies.

Providing Technical support as part of UHN Digital Service Desk Team. Responsible for supporting Team UHN 24/7/365.• Provide first level technical support through phone, email and chat to resolve end user issues and support requests• Troubleshoot and diagnose end user issues and document details in ServiceNow• Follow standard operating procedures through use of Knowledge articles• Provide support for PC/MAC, laptops, printers, cell phones, tablets/iPads• Support end users in applications such as Microsoft Office, VPN, Citrix, MDM and a variety of clinical/business applications• Proactively recognize potential Major Incidents• Document all steps performed in ServiceNow and ensure all fields are completed with accuracy• Provide timely updates to end users, resolver groups and management• Flag knowledge articles for changes/updates, where appropriate• Complete any additional ad hoc tasks assigned• Works in compliance of the Occupational Health & Safety Act and its regulations, reporting hazards, deficiencies and contravention’s of the Act, in a timely manner.

Responsible for handling and supporting service requests in a professional and timely manner. This relates to all technologies including: enterprise and cloud, workstations, servers, printers, networks, and vendor specific hardware and software.Basic Roles & Responsibilities:1. IT Support relating to technical issues involving Microsoft’s core business applications and operating systems.2. Support of enterprise and cloud solutions including disaster recovery solutions.3. Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security.4. Basic remote access solution implementation and support: VPN, Terminal Services, and other5. Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets.6. System documentation maintenance and review in ConnectWise.7. Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages. Additional Duties and Responsibilities:1. Improve customer service, perception, and satisfaction.2. Fast turnaround of customer requests either at the customer site or via remote helpdesk3. Ability to work in a team and communicate effectively.4. Work with the Service Desk Dispatcher to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently.5. Escalate service requests that require engineer level support.6. Responsible for entering time and expenses in ConnectWise as they occur.7. Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University.8. Enter all work as service tickets in ConnectWise.9. Advanced understanding of operating systems, business applications, printing systems, and network systems.10. Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.11. Diagnosis skills of technical issues.

Worked full-time as an IT Operations Analyst at WestJet Airlines, Toronto Pearson International Airport. In addition to that provided EUX deskside support to additional Clients in OntarioRoles & Responsibilities:1. Provided front line contact and support to end users for application and system related issues2. Troubleshot support for tablets, hardware, etc.3. Account management, procurement, configuration of mobile devices4. Assisted in training and mentorship of junior analysts5. Provided coverage for other Long View Toronto clients as needed in a Deskside support position6. Weekly documentation of any technical challenges encountered to be logged in Long View’s Technical Issues databaseProjects:1. WestJet IT Solutions Bar

Provided IT Field Support for General Elections 2018, In contract with CompuCom/Elections Ontario.Roles & Responsibilities:1. Maintained, troubleshot, and repaired computer systems hardware and computer peripherals2. Documented, maintained, upgraded or replaced hardware and software systems3. Supported user account information including rights, security, and systems groupsProjects:1. Elections Ontario Technology in the Polls (TiPS)

Worked as a Web Security Analyst for PKC Solutions as a part of an academic co-op/work term.Roles and Responsibilities:1. Identified and removed Malware from customer’s website files and databases2. Discovered and Patched XSS & SQL injection vulnerabilities3. Analyzed log files to resolve errors, find security issues and basic forensics Projects:1. Personal Loan Lending Web Platform

Roles and Responsibilities:1. Installed and configured Windows Server 2000, 2003, 2008, Linux on Servers and Windows XP and 7 on host machines2. Configured Active Directory, LDAP, SCCM, Local Area Network and Wide Area Network3. Installed and deployed cloud technologies like Office 365, AWS and Azure