Harman K. Email & Phone Number

• Developed and executed detailed test plans for Uniphore’s AI-driven conversational applications, ensuring product quality and reliability before release.
• Conducted thorough manual testing of new features and enhancements, meticulously documenting issues and collaborating with development teams to ensure quick resolution.
• Worked closely with developers and product managers to define testing strategies, prioritize bug fixes, and ensure the timely delivery of high-quality products.
• Tracked and reported QA metrics, including defect densities and open defect counts, to continuously improve the testing process and product quality.
• Regularly reviewed and updated testing processes and methodologies to adapt to changing project needs, contributing to ongoing improvements in the QA department.

• Refactored Test Automation Framework to separate Test Data from code, improving maintainability and reducing errors.
• Developed Test Data Portal to provide dynamic and up-to-date Test Data, improving testing efficiency.
• Implemented strategies to resolve flaky tests by adding retry logic, and reducing test dependencies, resulting in more reliable and consistent test results.
• Proficient in using Postman for creating and executing API tests, including validating responses and checking for expected data.
• Developed a user-friendly dashboard to display test automation results, improving non-technical stakeholders' visibility and understanding

• Consolidated automated tests and reduced manual tests by 60%, resulting in improved product quality and accelerated product delivery.
• Executed smoke, integration, and regression tests to ensure the proper working of features on various platforms while adhering to quality standards.
• Designed the web automation framework using page object model (POM)
• Automated 100+ test cases using Selenium WebDriver and Java, resulting in a 40% increase in test coverage and a 30% reduction in manual testing efforts.
• Developed and maintained automated testing documentation, including test scenarios, test plans, and requirements, improving project transparency and collaboration with stakeholders.
• Integrated TestRail with other testing tools, such as JIRA or Selenium, to streamline testing processes and improve overall test coverage.

• Researched client issues in a timely manner and followed up with customers with recommendations and action plans to resolve their issues.
• Collaborated with technology teams and contributed to meeting schedules, resulting in a 10% reduction in project timelines.
• Ensured compliance with SLA's by providing regular updates and solutions to customers, resulting in a 98% compliance rating.
• Troubleshot an average of 30 technical issues per week for POS, payment gateway, and other credit card processing applications, resulting in a 90% issue resolution rate.
• Successfully deployed hardware and software to 50+ end-users, ensuring correct installation and configuration for smooth operations.
• Prepared and enhanced end-user documentation to provide clear and concise instructions on how to use software and hardware systems.

Fresno, California, United States

• Tested and validated responsive, cross-browser compatible web pages and applications, focusing on identifying and reporting functional defects, usability issues, and performance problems
• Conducted thorough manual testing of web pages and applications, meticulously documenting issues and collaborating with developers to ensure resolution.
• Performed extensive cross-browser and cross-device testing, verifying consistent user experience and addressing any platform-specific discrepancies.
• Contributed to the development and enhancement of new features in existing web applications by writing efficient, maintainable test cases and scripts to ensure quality and performance.