Harman K. Email & Phone Number

• Developed and executed detailed test plans for Uniphore’s AI-driven conversational applications, ensuring product quality and reliability before release.• Conducted thorough manual testing of new features and enhancements, meticulously documenting issues and collaborating with development teams to ensure quick resolution.• Worked closely with developers and product managers to define testing strategies, prioritize bug fixes, and ensure the timely delivery of high-quality products.• Tracked and reported QA metrics, including defect densities and open defect counts, to continuously improve the testing process and product quality.• Regularly reviewed and updated testing processes and methodologies to adapt to changing project needs, contributing to ongoing improvements in the QA department.

• Refactored Test Automation Framework to separate Test Data from code, improving maintainability and reducing errors.• Developed Test Data Portal to provide dynamic and up-to-date Test Data, improving testing efficiency.• Implemented strategies to resolve flaky tests by adding retry logic, and reducing test dependencies, resulting in more reliable and consistent test results.• Proficient in using Postman for creating and executing API tests, including validating responses and checking for expected data.• Developed a user-friendly dashboard to display test automation results, improving non-technical stakeholders' visibility and understanding

• Consolidated automated tests and reduced manual tests by 60%, resulting in improved product quality and accelerated product delivery.• Executed smoke, integration, and regression tests to ensure the proper working of features on various platforms while adhering to quality standards.• Designed the web automation framework using page object model (POM)• Automated 100+ test cases using Selenium WebDriver and Java, resulting in a 40% increase in test coverage and a 30% reduction in manual testing efforts.• Developed and maintained automated testing documentation, including test scenarios, test plans, and requirements, improving project transparency and collaboration with stakeholders.• Integrated TestRail with other testing tools, such as JIRA or Selenium, to streamline testing processes and improve overall test coverage.• Collaborated with product owners, stakeholders, and users to ensure requirements were met while resolving conflicts and removing blockers.

• Researched client issues in a timely manner and followed up with customers with recommendations and action plans to resolve their issues.• Collaborated with technology teams and contributed to meeting schedules, resulting in a 10% reduction in project timelines.• Ensured compliance with SLA's by providing regular updates and solutions to customers, resulting in a 98% compliance rating.• Troubleshot an average of 30 technical issues per week for POS, payment gateway, and other credit card processing applications, resulting in a 90% issue resolution rate.• Successfully deployed hardware and software to 50+ end-users, ensuring correct installation and configuration for smooth operations.• Prepared and enhanced end-user documentation to provide clear and concise instructions on how to use software and hardware systems.

Fresno, California, United States

• Tested and validated responsive, cross-browser compatible web pages and applications, focusing on identifying and reporting functional defects, usability issues, and performance problems• Conducted thorough manual testing of web pages and applications, meticulously documenting issues and collaborating with developers to ensure resolution.• Performed extensive cross-browser and cross-device testing, verifying consistent user experience and addressing any platform-specific discrepancies.• Contributed to the development and enhancement of new features in existing web applications by writing efficient, maintainable test cases and scripts to ensure quality and performance.