Director Of Operations
Cambridge Homes
Oversaw all construction operations and supervised managers from sales, marketing, purchasing, customer service, and land development; managed all forward planning duties required, from architectural approvals through models and production starts for new communities; Provided input to architectural and engineering firms for residential design selections, value engineering, and/or development of new building plans; participated in due diligence and feasibility studies for potential land acquisitions; Selected model site selection and layout, defined design criteria, reviewed initial / final bidding, planning, and other cost estimates; Reviewed and approved sales prices, phase selections and plan mix, lot premiums, and incentives; Interfaced with local planning, operating, finance, and legal organizations to meet local requirements and create positive relationship with community and civic leaders; Met with customers when necessary to resolve warranty issues and advance customer satisfaction resulting in the improvement of JD Powers survey scores; reviewed and approved annual departmental budgets and forecasts; Oversaw risk management.