Harold Mitchell Email & Phone Number

Columbus, Ohio Metropolitan Area

 Developed the take-off on all equipment for proper size, configuration, voltage, options, etc. Selection and pricing proper equipment per the plans and specifications, and creating preliminary proposal, and providing to vendors for changes or purchasing decisions. Responsible for configuring the correct equipment for order entry, entering equipment orders and issuing purchase orders for all vendor equipment or accessories. Communicated and provided project status reports to customers to ensure projects run smoothly and per customer expectations and notifying customers regarding shipping delays or issues. Established a professional relationship with the customer and interfaced constantly. Managed general administrative functions required to support the sales and equipment fulfillment process, and for successful transition of warranty to the service process. Managed distribution of all installation, operation, and maintenance manuals (IOMs).

Groveport, Ohio, United States

• Developed and implemented standard operating procedures (SOP) for warranty program for six (6) different manufacturers. • Produced and submitted thousands of warranty claims for the service department and customers. • Automated numerous processes that “reduced” claims reconciliation by “50%”. • Provided support for twelve (12) maintenance technicians at various company locations throughout the state to successfully reduce the amount of errors on submission of claims.• Commended by direct management for making Generator Systems an “exemplary participant in Generac’s online warranty claims process.”