Turbo Sales Consultant
London, United Kingdom
Over ten years at Audley Travel I was a consistently successful sales consultant at the highest level, my efficiency delivering high booking numbers and my perceptive understanding of people, product and pricing enabling me to exceed sales and profit targets. Key Responsibilities:Delivery of complex touring itineraries involving numerous suppliers, providing high quality, detailed proposals, ensuring accuracy of reservations, and managing paperwork from invoices to travel packs. Management of diverse stakeholder accounts building long-term relationships, maintaining accurate records and providing timely responses while dealing with high volumes of work, in a fast-paced environment. Influencing client decisions and promoting Audley’s preferred products. Exceptional service expected and delivered - 93% excellence rating from my personal clients over 5 years. Responsible for solutions to operational issues and complaints, dealing with extremely high expectations, and in charge of resolution through effective communication and diplomacy. Consistently exceeding challenging sales targets through ability to manage large volumes of work, retain information, and work efficiently. Built and maintained positive working relationships with Audley’s partners and external stakeholders.Throughout the pandemic I took on a project management and operations secondment role. I was responsible for design and delivery of training on product, systems and organisation, and regular mentoring of new specialists to support success. I collaborated on development and streamlining of new processes for management of leaver bookings, VIP client files and crisis response. I provided operational support for departmental management and direct administrative support for top specialists/executives. Interim management of support team was required. Review of margin dilution reports and assessment of options to minimise loss was a worthwhile project for the business.
