Harrison Bolton Email & Phone Number

Albany, Western Australia, Australia

Albany, Western Australia, Australia

Darwin, Australia

Overseeing the 4 Northern Territory hotels for groups, conference and event salesHilton Darwin234 Rooms | 4 Meeting SpacesDoubleTree by Hilton Esplanade Darwin197 Rooms | 6 Meeting Space + Outdoor & Offsite CateringDoubleTree by Hilton Darwin184 Rooms | 3 Meeting Spaces + Outdoor CateringDoubleTree by Hilton Alice Springs235 Rooms | 3 Meeting Spaces + Outdoor & Offsite Catering-Responding to incoming enquiries and lead-Seeking new/repeat business through ‘cold calls’ and office visits-Building relationships with key corporate and government departments -Reviewing ‘need’ periods for the business through monitoring of the hotel plan/forecast to ensure the team meets KPI’s and targets-Seeking creative ways to maximize hotel’s meeting room capacity through use of unconventional spaces both in short and long-term uses.-Development of meeting/event promotions both from concept to final product

Darwin, Australia

• Following on same duties from previous position“RevMax Champion”• Encouraging up selling by team members• Monitoring and tracking up sold revenue• Implementation of a RevMax Monopoly board game (visual aid to assist in encouraging upselling)• Increase of up sold revenue by 1-3% per month (1.6% of monthly revenue target)• January2016 making 3.4% (monthly total revenue) in up sellingSafety and Security• Review and implementation of hotel master keys tracking• Education to department heads and team members of importance of hotel safety and security• Selected to participate in Hilton Worldwide’s Management Development Program 1 (MDP1)• Consistently looking and new ways to improve or implement procedures to increase productivity and accessibility of information.• Design/Plan and selection of new hotel wide CCTV system.

Darwin, Australia

• Acting as Hotel Duty Manager along with Duty Manger for both DoubleTree Darwin hotels' for a 2 month period• Safety and Security of hotel guests and team members• Guest services (handling of guest requests and complaints)• Mentoring and training of team members• Implementation of numerous best practices• Diamond for a day (random selection of non Hilton HHonors guest to receive same benefits as a Hilton HHonors Diamond member for a day, encouraging non members to join loyalty program)“Hilton HHonors Champion”• encourage enrolment to loyalty program• sending pre arrival and departure emails to HHonors guests to increase satisfaction• Handling requests and complaints from membersInternal Hotel Committee’s• Care Committee (nominee from each department looking into various issues, community/team member relations/guest relations)• DT Care Community Manager for both DoubleTree Darwin Hotels' (internal social networking site for all DoubleTree Team members worldwide, sharing stories, experiences and best practices)• Customer Room Meeting (selection of 'service leaders' from each department whom came together each month to create new ways to increase the guest experience and guest satisfaction)• Completed hotel supported training (Certificate 4 in Frontline Management) facilitated by Sejumi Institute.

Darwin, Australia

Hotel:197 Rooms, 1 Restaurant & Bar, Large conference facilites

Darwin, Australia

Hotel: 234 Rooms, 1 Restaurant & Bar, conference facilites

Adelaide, Australia

Guest Service Agent / Porter / Concierge Team Leader

Adelaide, Australia

After completion of my Hospitality Traineeship,offered position as Food & Beverage Attendant basedin Room Service.

Adelaide, Australia

Hotel: 374 Rooms, 1 Restaurant, 2 Bars, Large conference facilitiesHospitality Trainee Certificate 3 in Hospitality Operations, facilitated by Tafe SA- Food & Beverage - Restaurant Service (all service periods) - Room Service - Coffee Lounge - Banquets - BarOnly applicant out of original 250 applicants to completeTraineeship and in close to half the scheduled time.