Is a provider of staffing and procurement assistance services to government agencies and their associated entities. Focused primarily on IT, medical, and recent innovations, we research our customer’s needs and find products and services that best meet those needs.

Member of the (NOC) Network Operations Center responsible for monitoring servers, switches, and other devices that deliver Internet, CATV, and telephone services, while providing problem resolution support to customers via phone, email, or in person site visits.Involved in installing, maintaining, troubleshooting, and repairing/replacing cable pairs, fiber nodes, phone jacks, RF Amps, and other equipment that serve as the backbone for service delivery.

Recruit, train and manage technician support teams who provide technical support services for clients on military installations as well commercial clients located on the local Japanese economy. In charge of managing the Customer Service Help Desk Manager and evaluating SOWs, assigning workloads using ticketing systems, ensuring timely completion of jobs based on organizational or established client SLA requirements.

Evaluated RFPs and pre solicitations, assessing and confirming the requirements based on statements of work and interaction with contracting and procurement officers. Advertised for, recruited, interviewed, and vetted candidates based on the skills, certification, and educational requirements for each particular opportunity. Collected copies of qualifying documents such as diplomas, certifications, licenses and created submission packages for candidates to be submitted with the proposal. Determined pricing and organized proposals packages for submission to contracting offices.For successful placements, acted as liaison between the staff, COR, and Contracting Office, intervening to maintain contract compliance and resolve any issues occurring during the performance of the contract.

Held responsibilities for several job titles: Systems Operator/Admin Specialist, Help Desk Technician, Live Stream Support Technician, National Testing Manager, and Computer Supply Custodian. Systems Operator / Administrator - Maintained a variety of servers (Unix, HP, Windows Server) performing hardware and software maintenance and admin tasks such as replacing faulty hardware, daily incremental and full system backups and restores, patch installations, OS upgrades, setting disk usage quotas, resetting passwords, granting and revoking privileges, installing patches and updates, and running vulnerability scans etc. Computer Support Specialist – Assisted users with software installations and usage and maintained hardware while assuring access to networked resources such as printers, scanners, file servers etc. Also helped troubleshoot and resolve issues with faulty hubs, switches, and routers.National Test Center Manager - Managed resources and personnel who were in charge of administering CLEP, DSST, and Person Vue exams at our testing centers. Interviewed, hired, trained and conducted evaluations and counseling sessions for 10 staff assigned to centers located across Japan. Supply Custodian - In charge of purchasing, distributing, and maintaining inventory of computer related supplies and equipment for the Asian Division.

Collected specimens from patients by various means then processed and analyzed via microscopic analysis, manual test procedures, and analysis via chemical analyzers. Ordered lab supplies and utensils such as gloves, vacuum tubes, pipettes, slides, reagents, bio media, and test kits etc from stateside and local Japanese vendors such as SRL. Involved in development of training presentations materials for demonstrating the features and maintenance of chemical analyzers and the principles behind test kits and procedures used to make clinical analysis.