Harry Skandaliaris Email & Phone Number

Silverhill, Al, Us

United States

* Management of the information security, governance, and risk management programs according to established policy requirements.* Monitor the information security, governance, and risk management programs to ensure organizational controls and processes are appropriate to minimize security risks and to ensure compliance with various security standards and regulatory requirements.* Development, maintenance and publishing of up-to-date information security policies, standards, and guidelines.* Advise executive leadership and provide oversight of policies, standards and procedures related to information security and regulatory requirements as it relates to security controls and processes.* Development of effective disaster recovery policies and standards to align with enterprise business continuity management program goals.* Responsible for conducting risk assessments against various regulatory compliance such as SOC, PCI, etc.* Perform risk and security assessments of applications, databases, and servers and supporting network technologies, such as routers, switches, access points.* Participate in annual security audits, incident response exercises, security reporting, audit, and compliance support.* Develop corrective action and remediation plans for identified issues, risks, or vulnerabilities.* Assess potential risks and vulnerabilities to develop baselines and assist with response to deviations.* Review security control surveys, information security addendums and data protection addendums as required.* Develop and maintain standard practices and procedures for appropriate response to identified threats.* Work with information security team to provide security incident escalation support and remediate security issues.* Assist with evidence collection for security audits and responding to security questionnaires.

United States

United States

United States

Tampa/St. Petersburg, Florida Area

* Developed and implemented client support strategies to enhance customer satisfaction and retention.* Lead and managed a team of client support professionals, providing guidance, coaching, and performance evaluations.* Collaborated with cross-functional teams to ensure seamless delivery of support services.* Monitored and analyzed key performance metrics to identify areas for improvement and implement corrective actions.* Established and maintained strong relationships with key clients, addressing their needs and concerns promptly.* Drove the adoption of best practices and innovative solutions to improve support processes and efficiency,* Ensured compliance with industry regulations and company policies.* Prepared and presented regular reports on client support performance to senior management.* Proven experience in a senior leadership role within client support or customer service.* Strong understanding of support operations, incident management, and customer success.* Excellent communication and interpersonal skills.* Ability to lead and motivate a team to achieve high performance.* Strategic thinker with the ability to analyze data and make informed decisions.* Experience with CRM systems and support software.* Strong problem-solving skills and the ability to handle high-pressure situations.

Bachelor Of Science (B.S.), Administrative Science

Associate In Arts, Liberal Arts And Sciences, General Studies And Humanities

Leadership Studies