Product Specialist
Current• Amazon (US, CA, MX) & Walmart US: Spearheaded catalog management for over 100,000 SKUs with a primary focus on the Cherokee brand under Careismatic Brands Inc.• Complex Catalog Issue Resolution: Diagnosed and resolved various catalog issues, including pricing discrepancies, variant misalignments, image issues, SKU inconsistencies, and search-suppressed listings, through efficient bulk processing methods.• Promotional Campaigns: Designed and implemented promotional strategies for… Show more • Amazon (US, CA, MX) & Walmart US: Spearheaded catalog management for over 100,000 SKUs with a primary focus on the Cherokee brand under Careismatic Brands Inc.• Complex Catalog Issue Resolution: Diagnosed and resolved various catalog issues, including pricing discrepancies, variant misalignments, image issues, SKU inconsistencies, and search-suppressed listings, through efficient bulk processing methods.• Promotional Campaigns: Designed and implemented promotional strategies for high-profile sales events such as Black Friday and Prime Exclusive Deals. Developed virtual bundles and managed coupon codes, maximizing seasonal sales and customer engagement.• Advanced Keyword Optimization: Conducted in-depth keyword research using Helium 10, producing SEO-rich product descriptions, titles, and bullet points that increased product visibility and improved organic ranking.• NCX Case Management: Maintained high standards for product compliance and customer satisfaction by actively managing Negative Customer Experience (NCX) cases from Amazon's Voice of the Customer dashboard.• Account Health Monitoring: Ensured regulatory compliance and account health across multiple Amazon and Walmart marketplaces by collaborating with various departments to address policy changes, restricted ASINs, and product compliance issues.• Cross-Functional Collaboration: Partnered with logistics, compliance, and marketing teams to streamline catalog operations and proactively address potential issues. Show less