 Customized projects and CRM systems to enhance functionality. Created and managed user accounts, roles, and profiles. Gained hands-on experience with automation processes. Integrated and configured applications to improve user experience. Implemented various Zoho applications, including Zoho CRM, Zoho Projects, ZohoForms, Zoho Campaigns, and Zoho Survey. Configured multiple modules within Service Desk Plus (SDP) of ManageEngine.

 Completed comprehensive Salesforce CRM training to enhance testing methodologies. Gained hands-on experience in end-user testing, ensuring functionality and usersatisfaction. Collaborated with cross-functional teams to gather feedback and identify areas forimprovement, contributing to an enhanced user experience. Documented test cases and results, facilitating clear communication of findings to thedevelopment team for timely issue resolution. Participated in… Show more  Completed comprehensive Salesforce CRM training to enhance testing methodologies. Gained hands-on experience in end-user testing, ensuring functionality and usersatisfaction. Collaborated with cross-functional teams to gather feedback and identify areas forimprovement, contributing to an enhanced user experience. Documented test cases and results, facilitating clear communication of findings to thedevelopment team for timely issue resolution. Participated in team meetings to discuss testing strategies and share insights, fosteringa collaborative work environment. Show less