Program Manager
Current• Ability to lead program team consisting of program coordinators and administrative staff • Follow up regularly with clients to maintain relationships, build knowledge of needs, and develop new business opportunities• Acts as main point of contact for contingent worker requests and placements• Acts as main point of contact for Hiring Managers and Suppliers• Develops a completed profile on each user to indicate the professional understanding of their needs• Expands existing… Show more • Ability to lead program team consisting of program coordinators and administrative staff • Follow up regularly with clients to maintain relationships, build knowledge of needs, and develop new business opportunities• Acts as main point of contact for contingent worker requests and placements• Acts as main point of contact for Hiring Managers and Suppliers• Develops a completed profile on each user to indicate the professional understanding of their needs• Expands existing business through a combination of telephone and in-person calls to all users and those users with greater potential for increased business • Educates all assigned managers on the MSP process and relays benefits • Screens resumes and selects the most qualified candidates to present to the Client • Reviews resumes for inordinately high bill rates and negotiates with suppliers • Solicits feedback on presented resumes from Hiring Managers and disseminates that feedback as necessary • Effectively communicate with Suppliers in the expedition of orders for contracted employees.• Contact suppliers via e-mail or phone regarding missing information • Respond to Suppliers with any feedback on candidates • Ensure and provide hiring manager interview feedback to Supplier • Ensures the timely execution of the Escalation Process • Works with Hiring Managers and Suppliers to resolve billing issues• Ensures adherence to required Client safety training, liaison and ambassador to provide safety leadership to include the creation or distribution of safety messaging • Work with Workspend teams to build strong client relations and develop true partnership with the client Complete timely data entry of required data into Workspend’s automated systems; maintain consistency and integrity of data• Perform special assignments/complete projects as needed Show less