Harumi Marin Email & Phone Number

Singapore

Singapore

• Successfully managed a team of 10 while handling all VIP clients and providing the utmost customer service, resulting in a 80% satisfaction rating.
• Spearheaded office maintenance support, ensuring optimal equipment, furnishings, and workspace allocation for peak operational efficiency.
• Efficiently manage, coordinate and monitor the scheduling of work duty roster to ensure adequate manpower at all times to run the daily operations effectively
• OKR tracking for the Front Office Department and individual team members to ensure we meet all key performance indicators set for the department
• Guided team of 10 people in creating customer advocates, resulting in a 10% increase in customer loyalty.
• Collaborated closely with cross-functional teams, including Housekeeping, Engineering, F&B, and Sales, to create exceptional service experiences for guests.

Dubai, United Arab Emirates

• Lead a team of 15 customer service representatives to ensure effective end-to-end Front Officeoperations
• Train and onboard all incoming new joiners through the duties and responsibilities as a Front OfficeAssociate
• Supervise all Front Desk daily operations and ensure Standard Operating Procedures andDepartmental Policies are upheld
• Acted as the first point of contact for airlines, group organizers and VIP clients for setup/configuration;and problem solving.
• Worked cross departmentally with sales and other functional teams to drive better collaboration and customer experience.
• Manage all escalated requests, complaints and inquiries adequately and within outlined Service LevelAgreement in accordance with Marriott’s corporate standards

Dubai, United Arab Emirates

• Maintained and built relationships with 100+ customers daily by providing exceptional customerservice which translated to a customer satisfaction rating score of 85%
• Recognized as a top up-seller of premium rooms, suites and meal plans. Contributed to meeting monthly targets by 120 % which generated additional revenue of 90k.

Atlanta, Georgia, United States

• Meticulously handle POS system transactions including credit, cash and refunds to ensure seamlessand accurate cash flow.
• Monitor, block and balance our specialty product inventory to proactively maximize revenue and ensure proper allocations based on requests.

Lima, Peru

• Made business summary reports and dashboard recaps to obtain data based on products' comparablepercentages and penetration rates for district managers which increased store efficiency by 25%.
• Managed budgets for 15 restaurants to prevent overspending and to stay within means.
• Cultivated relationships with vendors, suppliers, contractors, and office building management to facilitate smooth operations and service delivery.
• Managed calendar for Director of Operations which included arranging meetings, organization of business travels, and entering receipts for expenses.
• Organized and coordinated regional meetings and team activities.

Certificate In Media And Communications

Bachelor'S Degree, Hospitality Administration/Management