Launched and led operations for the first offshore office: driving efficiency through strategic hiring and the development of standard operating procedures (SOPs) to ensure sustainability and growth.Team Leadership and Scaling: Scaling the Ops team by 5x. Leading a diverse team of specialists across on-shore and off-shore locations.Operational Efficiency: Implemented efficient billing SOPs, increasing operational efficiency by over 80% and reducing the time needed for managing delinquencies and churn risks.Customer Onboarding Automation: Optimized the customer onboarding process using Airtable Interface and automations, reducing overall time by 50% and doubling team efficiency.Revenue and Sales Operations: Lead Revenue Operations projects, including Sales Coaching and automating performance improvement plans (PIPs) via Airtable and Zapier, which enhanced sales rep performance management and effectiveness.Backend Process Automation: Leveraged Airtable and Zapier to automate backend operations, increasing team capacity by 60%. Reduced employee onboarding time and effort by 40% through similar automation strategies.Strategic Collaboration with Leadership: Driving projects with the CEO on strategic decision-making, growth planning, financial management, and investor relations, significantly contributing to securing a $24MM Series A funding from leading VCs.Global Operations Management: Managed and optimized operations across finance, legal, compliance, and HR in multiple regions, including LATAM and Pakistan, enhancing global operations and vendor management processes.Strategic Leadership Initiative: Directed critical ad-hoc projects for the CEO, including managing investor relations and comprehensive reporting initiatives.

Partner with the CEO to define and monitor KPIs, implement project management tools like Asana and Notion, significantly enhancing organizational efficiency and governance, for example, implementing new sales commission calculations that updates in realtime allowing for timely and accurate commission disbursements by reducing processing time by ~60%. Focused on strategic and tactical enhancements of business operations to support scalable growth and operational excellence.

Implemented automations through Zapier, boosting process efficiency and reducing certificate generation time by ~70%.Acquired proficiency in various tools to boost performance and improve operations workflows, demonstrating a passion for learning and adapting to new technologies.

Led training programs for sales and customer support teams, boosting product knowledge and customer service skills. Managed cross-functional teams, pursued new business opportunities, and expanded customer base through strategic partnerships.

Established the company from the ground up, introducing a novel concept in takeaway food with an innovative packaging solution that integrated biryani, sides, and a drink in an eco-friendly tray, capturing significant market attention.Skillfully negotiated with manufacturers to reduce the cost of the original serving tray by at least 67%, ensuring profitability and sustainability.Strategically navigated the company through early stages to a rapid growth phase, achieving a month-over-month revenue increase of 45% by securing a major B2B partnership with one of the leading banks in Pakistan within two months of operations. Demonstrated strong business acumen by responding to market demand and scaling the business quickly, leading to over 140% growth in the first quarter.Enhanced the B2C revenue stream significantly by partnering with Foodpanda to launch a fast food brand, managing all aspects of kitchen operations which increased monthly recurring revenue (MRR) by more than 75%.

Managed an assets portfolio of PKR 33 billion (~ £185MM / $235MM) in the Islamic Corporate Banking Division.

Islamic Corporate Banking Division

Islamic Corporate Banking Division

Conducting market research, analyzing investment opportunities, and preparing reports on various investment products working with a team of CFA professionals to learn about different investment strategies and portfolio management techniques.