Hussan Tahlil Email & Phone Number

London, GB

London, England, United Kingdom

• Providing ticketing solutions and system analysis to clients such as Man United, Liverpool, Man City, and 60% of English Premier League and EMEA clubs, MLS, NFL clubs such as Dallas Cowboys and theatres such LW.
• Solve ticketing issues. CRM, SRO ticketing software support requests via Omnichannel, SalesForce, Jira, Slack, Gmail and Talkdesk.
• Troubleshoot ticketing issues and go above and beyond to provide system… Show more Providing ticketing solutions and system analysis to clients such as Man United, Liverpool, Man City, and 60% of English Premier League.
• Troubleshoot ticketing issues and go above and beyond to provide system support for all SeatGeek Enterprise clients.
• Oversee ongoing cases by communicating with clients, investigating ongoing issues, and collaborating with other teams.
• Test software application issues and bugs in a test environment and work with the Implementation and Development team for a resolution. Show less

London, England, United Kingdom

- Manage and control staffing budget excess of £700,000.- Department lead, responsible for rota, operational resource planning, budget monitoring, forecasting and analysis for Europe's largest art centre and 5th most visited attraction with 6 million visitors a year.- Line manage a team of 8 staff and overall management of 40+ Assistants.- Manage 3.

London, England, United Kingdom

- Day-to-day management of the Ticketing department focusing mainly on operational activities.- Working closely with promoters and running busy ticket desks.- Comprehensive knowledge of the artistic programme and technical systems and organisation structure.- Operational delivery of high-profile events.- Day to day running of the call centre and coaching.

London, United Kingdom

• Member of team of Assistant Managers, responsible for the coordination, monitor, customer service, performance management, training and box office managemnet and line manage 150+ ticketing and non ticketing hosts.
• Directly line manage a team of 10 hosts handling all HR related matters.
• Maintain highest service standards to customers. Involves service planning, team coordination, call center management, box office management, front of house areas.
• Tessitura ticketing system… Show more Member of team of Assistant Managers, responsible for the coordination, monitor, customer service, performance management, training and box office managemnet and line manage 150+.
• Tessitura ticketing system, MS Office, Rota Horizon
• Provide and create training modules, idea initiations and reports of performance management.

London, United Kingdom

• Planning visitor experience departmental Rota. Coordinating with various departments in planning events
• Staff attendance, monitor HR and absence, sickness
• Reporting to resource manager, Head of Departments
• Monitoring hosts activities and support Assistant Managers on planning events.
• Responsible for departmental Annual leaves, records
• Providing daily, weekly reports accordingly.

London, United Kingdom

Managing 40 hosts on daily service delivery Performance ManagementLeading stewarding and sales team.Acting Assistant VS Manager

Ba [Hons], Marketing And Business Strategy

A-Level, Economics, Business Studies, Finance