Chief Videographer and Video Editor of promotional video content.

Tablet and Smartphone repair specialistKey Tasks:• Developing and maintaining customer relationships• Advanced repairs of smartphones and Tablets, including software support• Setting, monitoring and achieving both personal sales and company sales targets• Customer complaint handling and resolution Key Skills: • Effective communication both externally with customers and internally within the team• Leadership and motivation of team members• Ability to multi-task across several areas• Ability to meet sales targets• Software and technical knowledge across a multitude of mobile devices

Key Tasks:• Developing and maintaining customer relationships• Advanced repairs of smartphones and Tablets, including software support• Training, Coaching and feedback of staff• Setting, monitoring and achieving both personal sales and store sales targets• Ensuring staff follow procedures• Customer complaint handling and resolution Key Skills: • Effective communication both externally with customers and internally within the team• Leadership and motivation of team members• Ability to multi-task across several areas• Ability to meet sales targets• Software and technical knowledge across a multitude of mobile devices

August 2013 – February 2014 Sales Representative – Telstra Warriewood, New South Wales February 2011- June 2013: Store Manager – Telstra Elizabeth, South Australia September 2010- February 2011: Business Development Manager – Wayville Business Centre, South Australia June 2009 - September 2010: Assistant Manager – Telstra Norwood, South Australia Key Tasks: • Responsible for overall store management including sales, customer service, and staff performance and morale.• Adhoc coaching and feedback to staff• Setting, monitoring and achieving both personal sales and store sales & financial targets• Interpreting, following and ensuring staff follow store procedures• Providing constructive feedback to licensees, area managers and other Telstra representatives• Customer complaint handling and resolutions• Human resource management including hiring, rostering, support and training. Key Skills: • Effective communication both externally with customers and internally within the team and management• Leadership and motivation of team members• Planning and organisation and the ability to multi-task across several areas• Interpreting sales, financial and feedback figures to identify areas for improvement Recent Achievements: • Telstra Elizabeth named number one performing Australian store to target for the period 2012-2013• Meeting store sales targets for 9 consecutive months from June 2012 – April 2013• Effectively designing and implementing staff incentive program directly linked to sales targets• Consistently achieving customer satisfaction scores exceeding Telstra expectations in customer surveys

Golf World – Store Manager 2002-2005: Sales Assistant2005-2007: Assistant Manager2007-2009: Store Manager Key Tasks:• Floor Sales• In store golf lessons• Measure and fitting for clubs and club repairs• Staff management• Advertising and Marketing including drafting adverts for newspaper advertising and golf world social club• Stock ordering and management. Presentation of floor displays Key Skills: • Ability to work towards and meet set sales targets• Working within a sales driven environment• Ability to diagnose customer repair issues, and assist in repair• Planning and organization and ability to multi-task• Specific golf based knowledge to effectively able to assist customers Key Achievements:• Progressing through all levels of the organisation• Increase financial growth by exceeding sales targets