Hayden Danielson Email & Phone Number

Eagle, Idaho, United States

[Selected to lead and manage all onboarding efforts for high-dollar clients such as Adobe, Coca-Cola Southwest, Bumble & Bumble, Insomnia Cookies, Toyota Philippines, and Johns Hopkins Health Systems.]• Increased Tovuti University's user count from about 600 in 2022 to 7,000+ by 2024• Increased engagement in Tovuti University by 25% year over year (from 2022 - 2024)• Developed working relationships to understand specific needs and requirements to retain each customer contract • Maintained a personal C-SAT score averaging 95% for the entirety of my time with Tovuti• Streamlined the onboarding experience in collaboration with our sales, account management, services, and support teams • Utilized HubSpot to provide real-time updates on current clients to facilitate cross-functional communication• Onboarded 45% of the current staff at Tovuti and onboarded 350+ clients in my 4-year career• Closed 400+ client inquiries while assisting our Support Team, alongside my main jobTovuti University Re-Build Project:• Selected to re-build Tovuti University and led all efforts to create a series of learning courses to improve the LMS• Developed scripts, interactive content, and training for all Tovuti features • Increased number of users from a few hundred to several thousand within the first year generating a 500% increase in revenue Process Improvement Project:• Leveraged HubSpot onboarding data to identify key metrics that account managers could use for upselling • Analyzed the pipeline and identified areas for added visibility, communication, and camaraderie between multiple teams• Positioned new clients into their respective progress meters to ensure automated communication through HubSpot

Meridian, Idaho, United States

• Delivered an average of 120-150 dials a day to set first time appointments for our account executives• Overcame multiple objections and provided value for prospects to persuade them into taking a first-time appointment.• Transitioned to working from home and acclimated to a new CRM database during the COVID pandemic within a weekend

Nampa, Id

• Developed and grew social media presence on Facebook and Instagram for the Brandt Center by 16%• Facilitated booking for external organizations utilizing campus and facilities and coordinated housing accommodations • Acted as house and box office manager for graduations and performance events to ensure a smooth experience

Meridian, Idaho

I have kept one of the buildings owned by RehabAuthority clear of litter and overgrown plants for three summers. I trim bushes, pull weeds, and clean up the general area of the building to keep it looking nice for the current tenants. I still plan on doing this as a summer side job.

Boise, Idaho Area

I helped manage a small snack shack behind Tree City Church in Boise for the Upward Sports Foundation. My father invested in a new shack. After that, we added shelving and displays for drinks and snacks, as well as an outdoor grill for burgers and hot dogs. Altogether, we raised money to split among ourselves and for the organization itself.