Hayden Johnston Email & Phone Number

Chicago, Illinois, United States

Greater Chicago Area

-Drive customer success through strategic lifecycle management of a portfolio of almost $14 million in total revenue across the US and Canada through targeted implementation of digital services-Identify and create renewal and up-sell strategic plans, which contributed to an 88% renewal rate and expansion of over $3 million in new business in 2017 for my accounts-Strengthen relationships internally and externally to support the health and growth of our digital learning software, resulting in management tools such as department-wide reporting templates and on-boarding procedures -Discover Your Impact Day, Team Leader, June 2012-Present As part of Discovery Impact, the company’s corporate social responsibility umbrella, Impact Day celebrates Discovery’s purpose-driven mission and provides employees with an opportunity to give back in the communities where they live and work. -Creating Change, Team Leader, November 2014A part of Discovery Impact, Creating Change is a two-day pro bono initiative where employees across Discovery work together to harness their creative powers to help local community partners with their marketing, communications and operational needs.

Greater Chicago Area

-Drove digital product adoption for all K-12 school accounts in Illinois by constructing customer engagement plans, enhancing administrative-level relationships, and streamlining renewals-Created and delivered implementation workshops and professional development throughout the customer lifecycle that resulted in notable expansions and pilot programs within strategic accounts

Chicago, Illinois

- Assistant Coach Eighth-Grade Boys’ Soccer- Head Coach Varsity Girls’ Bowling- Head Coach Junior Varsity Girls’ Soccer

Bachelor Of Applied Science (B.A.Sc.), International Economics

Master Of Education (M.Ed.), Curriculum And Instruction

State of IllinoisType 03 Elementary Education Initial Teaching Certificate

Education record