Hayley Daniel Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Portfolio lead for the Travel, Services and Lifestyle partners in the Coalition Partners team. Managing the strategy for partners such as Uber, Avis & Budget, THL, HOYTS Rewards and more.

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

- The facilitation of famil programs, supplier incentives and commercially led product training opportunities including concept and collateral creation, execution and wrap up reporting.- Consumer marketing campaign management and product review to ensure consistency and grammatical accuracy for print and online executions.- Agent network communication development and execution.- Relationship management with internal and external suppliers.

Sydney, Australia

- Manage Tourism Australia’s 12 key markets for ATE18 and ATE19.- Managed the buyer delegates for ATE18 – approximately 700 pax (includes customer service, registration assistance, hotel management and more).- Worked directly with the Distribution team to secure new and existing sellers of Australian tourism to trade events from around the world.- Project lead for the Greater China Travel Mission and Greater China Premium Travel Showcase 2017.- Coordinated staff attendance at major industry events (i.e. ATE17 and ’18).- Coordinated the theming and styling of Corroboree West 2017.- Assisted with the familiarisation program for Corroboree West 2017 (included updating all records for stakeholders and liaising directly with the STOs).- Coordinated the seller delegates for ATE17 – approximately 800 (includes customer service, registration assistance, graphic design for company booths and more).- Processed participation invoices for events and followed up outstanding payments.- Acting as the first point of contact for the Australian tourism industry for all event enquiries.- General administration including raising purchase orders, cab charge reconciliations, raising travel requisitions, freight coordination and more.

Sydney, Australia

Sydney, Australia

Communicating effectively with clients to ensure their events run smoothly, working independently and in a team environment. As a Workforce Leader I was part of an elite group of 10 workers in NSW to manage a team of workforcers at some of Australia's largest events. I was responsible for:• Coordinating staff at major events• Assisting all clients with ensuring the smooth running of their events• Liaising with all staff, clients and patrons throughout the organisation and execution of eventsSome of the events I worked on include:Fine Food AustraliaNight Noodle MarketsBloody Long WalkJP Morgan Corporate ChallengeOktoberfestSydney 500St George Open Air Cinema- Team LeaderANZ Netball Championship- Event ManagerGood Food and Wine Festival- Event Co-ordinator/ volunteer's team leaderCity 2 Surf- Finish line supervisorMini Tailgate - corporate program for the American Football

University Of Technology, Sydney

Event Workforce is the world leading placement agency of Generation Y to clients in the event, sport and entertainment industries. This year I am the EW Uni Rep at University of Technology, Sydney. This highly regarded leadership role provides me with the opportunity to build my skills and experience within the events industry and help students on campus kick start their career before graduating! The role includes: - Engaging students and driving registrations on campus- Recruiting top talent - Coordinating networking events- Managing the Event Workforce Facebook Uni Page

Sydney, Australia

To provide great customer service to tourists visiting Sydney, and advising them of the best attractions and things to do in and around the city. My roles include:Up-sellingAssisting all customers with their enquiries and complaints (including operational procedures)Answering phone calls and emailsMeeting sales targets daily

Sydney, Australia

In this position I was responsible for auditing our accounts to find unclaimed and unpaid debts from operators. Throughout this position I became somewhat proficient in MYOB software, recovering approximately $100,000 worth of suspense and unpaid invoices.

Orlando, Florida Area

In my role at The Walt Disney Company in Orlando, Florida, customer service was the main priority. This was achieved through the benchmarks, of what the company calls the 4 key basics: safety, courtesy, show and efficiency. By understanding these benchmarks and how to implement them through everyday life as a Walt Disney World cast member, customer service where the guests felt known, appreciated and safe was accomplished.In a food and beverage role for The Walt Disney Company it was also crucial to greet and serve guests with a smile and friendly attitude, and to accommodate different cultural and racial backgrounds. This was achieved through the alternative food and beverage options, and an excellent level of communication and customer service.Some other tasks include:- Assisting in the training of cast members to improve customer service and efficiency- Reconciling all registers each night and ensuring they are even banks- Verifying that personal and payment information on guest accounts was accurate and complete- Collaborated with maintenance and custodial to ensure a safe and clean environment for guests and cast members

Epping, Nsw

As head waitress at this fine dining Italian restaurant I undertook somewhat of a leadership role. One of my main tasks was to supervise and train new staff to ensure a high level of service was achieved.Some of my other roles in this position of head waitress included liaising between kitchen staff and front of house, waiting on functions of up to 60 guests and welcoming and seating guests with a smile and friendly attitude.

Bachelor Of Management, Tourism

Activities and Societies: UTS Netball Club- 2013 to 2016 UTS Sport and Exercise Society- 2015 - 2017 Completed a Bachelor of Management.

Education record