Helping entrepreneurs organize, prioritize, and accomplish goals

Project management of several projects at one time, timelines, planningPlanning and Assisting Demanding EventsAbility to keep President organized and on task with prioritizing her scheduleNordstrom-like Customer Service SkillsAnswering phones and handling incoming inquiriesOperational tasks such as contracts and hiringRunning Errands for office and for CEO (Some personal errands as well)Call on clients for receivables dueOrganize guests for online show

- Provide personalized service for all members of private airline- Cultivate lasting relationships with members- Anticipate travel needs of members and coordinate the logistics- Assist crew with pre- and post-flight duties- Field walk-in sales leads, build rapport, and assist sales team

- Sold $1.6M+ in activities and tours in last 18 months [Top 9% in HI]- Consistently exceeded team and personal goals- Finalist in Expedia’s “Concierge of the Year” award in 2015 [1 of 3 nationwide]; recognized for outstanding guest and partner service- Created exceptional rapport; generated repeat business and referrals- Designated liaison between colleagues & management and lodging & supply partners; pro-actively managed communication- Cultivated relations with partners’ marketing teams resulting in increased revenue and more extensive product knowledge- Organized and planned guest itineraries and travel logistics while delivering superior customer service- Developed and implemented sales training presentations to team of 80+ concierges resulting in increased sales and margins - Analyzed & resolved issues between clients, colleagues, and partners - Trained and coached new hires to become recognized top performers- Oversaw 80+ team members; point woman for colleague inquiries regarding sales, service, technical support, and conflict resolution- Demonstrated extensive product knowledge of 600+ activities & tours - Answered and directed incoming calls to the appropriate person- Greeted & assisted guests; first point of contact at resort - Received over 130 positive guest feedback and review letters

- Assisted management in computing and tracking sales goals to relay to colleagues and encourage joint efforts to exceed given targets- Liaison between management and sales associates- Promoted for consistently meeting and exceeding sales goals- Processed incoming shipments, prepared outgoing shipments, and kept records of merchandise, sales, and daily activities

- Provided 24/7 silver service to guests sailing aboard private vessel- Anticipated and fulfilled guests’ needs and demands - Procured provisions and supplies in preparation for multiple weeks at sea- Successfully navigated and sailed vessel along the entire US Eastern Seaboard (Maine-Florida), Virgin Islands, Caribbean, and Bahamas- Responsible for scheduling and performing maintenance for fleet of three vessels including 86 ft sailing yacht, 38 ft powerboat, and 13 ft yacht tender

- Handled customer transactions and provided quality customer service- Processed incoming shipments, price products, manage restocking and merchandising

- Assisted in development of formal business plan, including vision and goals- Performed marketing and sales tasks to expand geographic reach-Implemented inventory and contact management systems to organize business-Analyzed competition's pricing -Performed SEO tasks

- Designed new products and created purses- Instructed customers in Make-Your-Own Handbag workshops- Performed marketing and merchandising activities