Heath White Email and Phone Number
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Specialties: Software implementation, training, and support for Autodesk Manufacturing Solutions. Autodesk Certified Instructor. Autodesk MICE Certified; Inventor Certified Professional; AutoCAD Certified Professional
Imaginit Technologies
View- Website:
- imaginit.com
- Employees:
- 297
-
Senior Technical Support Specialist At ImaginitImaginit Technologies Feb 2019 - PresentCharlotte, North Carolina AreaSenior Technical Support Specialist - Specializing in the Autodesk Manufacturing Portfolio of Products
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Senior Technical Support Specialist At Advanced Solutions Inc.Advanced Solutions Oct 2017 - Feb 2019Charlotte, North Carolina AreaResponds to customer technical support requests via web, telephone, and e-mail. Follows defined Technical Support SOPs based upon customer defined SLA. Researches and ensures timely resolution of issues. Escalates unresolved issues to senior staff. Documents all issues and interactions in our CRM case tracking system so we can track and monitor the status of all our client issues. Researches, verifies and documents product defects and enhancement requests. Continuously manages and prioritizes personal backlog of support requests. Identifies opportunities for improvement in of support processes and policies. Complies with all support processes and service levels as documented. Remains well-informed of enhancements in supported products and relevant industry information. Actively collaborates within technical team by information sharing and workload balancing. Provides regular updates on existing cases and working proactively to seek ways to prevent problems and satisfy clients. Touches every open case daily and communicates status updates to client (touches defined as email/phone contact with client about open case). Stays up to date on all issues and monitor all open calls.Reacts positively to change and performs other duties as assigned. Develop new innovative support/service offerings. Engage in additional revenue generating support services. Possible client site visits for support related services -
Solutions EngineerAdvanced Solutions Inc. May 2006 - Nov 2017I am currently a Solutions Engineer with Advanced Solutions Inc. I am a certified professional in both Inventor and AutoCAD, as well as an AOTC Certified Instructor, and a certified MSD Implementation Expert. As a Solutions Engineer, I focus on post-sales activities such as software implementations, but I am also an instructor for the manufacturing products from Autodesk. I also cover pre-sales activities when needed. Product support rounds out the primary roles that I participate in.
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Mechanical DesignerVishay Jun 2002 - May 2006Raleigh-Durham, North Carolina AreaMechanical design of instrumentation for the R&D department of Vishay Micro-Measurements. This included instrumentation case designs, work on printed circuit boards, and departmental document management. -
Cad Drafter For Facilities Management GroupDuke Energy Apr 2001 - Apr 2002Charlotte, North Carolina Area
Heath White Skills
Heath White Education Details
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Community CollegeMechanical Engineering -
Pre-Med -
St. Andrews CollegeBusiness Administration And Management, General
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West Rowan HighschoolHigh School Diploma With Honors
Frequently Asked Questions about Heath White
What company does Heath White work for?
Heath White works for Imaginit Technologies
What is Heath White's role at the current company?
Heath White's current role is Senior Technical Support Specialist at IMAGINiT Technologies.
What is Heath White's email address?
Heath White's email address is hw****@****ons.com
What is Heath White's direct phone number?
Heath White's direct phone number is +150265*****
What schools did Heath White attend?
Heath White attended Community College, Appalachian State University, St. Andrews College, West Rowan Highschool.
What are some of Heath White's interests?
Heath White has interest in Sci Fi/fantasy Books, Etc, Rock Climbing, Technology, Martial Arts, Movies.
What skills is Heath White known for?
Heath White has skills like Inventor, Cad, Autocad, Manufacturing, Engineering, Training, Autodesk Software, Microsoft Office, Modeling, Product Design, Troubleshooting, Autocad Mechanical.
Who are Heath White's colleagues?
Heath White's colleagues are Laura Drippon, Scott Macdonald, Slavik Sheverdin, Tim Simmons, Maria Smith, Marc Gagnier, Joe Farruggia.
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