Handle inbound and outbound calls/emails for existing business.Train new customers on the Scribe's web-based technology solutions and services.Demonstrate advanced knowledge of Scribe’s medical dictation, transcription and archival solutions.Troubleshoot and resolve PC issues for MT, MD, and RNs with the assistance of GoToMeeting.Receive and resolve escalated calls for the company.Follow all regulatory policies and procedures, privacy and security standards in accordance with the government agencies to include HIPAA requirements.

• Retrieve and verify all patient information in order to qualify patient for services• Verify patient prescriptions and qualifying diagnosis codes• Verify patient insurance, deductibles, copays and medical history• Accurately enter all patient information and insurance information into Brightree system• Coordinate with technicians and patients to maintain equipment and delivery protocols• Contact all patients to discuss insurance coverage and qualifying equipment• Prepare all necessary documents in order to properly bill insurance• Maintain patient files• Assist billing department with any denials and gathering of additional paperwork

Set up training for over 5,000 patientsMaintained communication with over 300 nurse trainersProcessed and documented training documents on a daily basisProcessed trainer payroll on a weekly basis

Work with newly trained patients to evaluate the quality of training Call patients on a weekly basis to determine ability to test on their ownSuccessfully graduated over 200 patients

Set up patients in Great Plains and Soft AideSuccessfully transferred documents from Great Plains to Soft Aide Answered incoming phone calls from patients, clinics, and other departmentsEntered over 200 orders daily into database and workflow systemsNavigated through 5 systems to verify patient information and maintain accuracy of accountWorked closely with Sales Reps to provide tracking information on orders

for a group of 16 one year olds -Prepared lesson plansAssembled projects and papersTook classroom from a D grade to an A+.

Worked closely with Doctor during proceduresResponsible for rooming patientsObtained vitals Administered injections Prepared patients for minor procedures Entered all patient information into e-MDs Called in prescriptions Called patients with lab results Triaged patients Confirmed appointments for following day Administered Spirometry and EKG's Maintained inventory and stock exam rooms Straightened lab and reception areas

Worked on assignment with Hewitt Associates - Maintained audit results and information for client with 20,000 employees per month.Answered incoming calls pertaining to general health insurance questions Enrolled more than 50 participants in health insurance plans daily Troubleshoot insurance problems and resolve issues Maintained and assigned imaging information for the entire

for a group of one year olds - Assisted with preparing lesson plans Assembling projects and papers Maintain the children's daily needs

Administered medication, gave COPD treatments Took and recorded hourly vitals Exercised patient daily Bathed and dressed patient Kept daily records of intake, outtake, and medication Responsible for general cooking and cleaning Recognized by the family as being a very nurturing person and well-rounded individual.