Senior Leader in Retail Branch Banking Network. Lead, develop and direct a comprehensive sales, service, regulatory and operational business plan for Banking Branches across the TSB bank branch network in Scotland. Delivering excellent customer experience and talent development while maintaining agreed standards of conduct, risk and business performance to deliver the current year and longer term financial and business objectives. Strong consultancy skills and techniques. Ambassador for major and tactical change programmes whilst minimising all customer and organisation risks and maximising contribution.SKILLS/ CAPABILITIESDelivering customer excellence outcomes- Top Area UK customer Service NPS 2016 and 2015Deliver business results- through in depth understanding of the drivers of profit and abiity to take actions to maximise commercial growth.Identification and capitalisation of opportunities to coach and mazimise potential of a very large team.Inclusion Lead Director TSB- ScotlandCollabrative working- clearly articulate a vision of change and successfully plan/embed implentation through others- delivering change and improvement.Risk and regulatory expert.Strategic and business planning, including the the ability to develop and manage to profit and loss statement.Performance Management and analysis of MI to idenify and act on key business trends.Operational management of full TSB branch network in Scotland, for example cost forecasting and control, business commercial performance, property plan, project delivery, customer management, FTE planning/ budget control.Insight and solutions.Migration/Integration- working with the business to lead the TSB/ Bank of Scotland Merger and now the Saba Del integration.

Managed mulit channel integration- leveraging all to increase sales and serice opportunities across TSB.Drove network change plan towards a very successful IPO.Ensure delivery of local branches business plan for sales. service and full operational framework.Deliver "best in class" customer experience through the branch banking network. Control full Scotland propety portfollio for the branch network.Recruitment, deployments, balancing and budgeting of resource to maximise branch and area contribution. Distribution wideIdenified and implemented a full training plan for the branch network in Scotland.Manage growth opportunity and cost management within the branch networkBuild, manage and deliver across all distrubution channels, function and externa supplier partners to ensure contribution is maximised.Managed the Area Performance Managers for all areas across Scotland- consistency of approach and delivery.Drive activities to achieve partner well being, attendance and performance management standards.Manage regulation and customers outocomes in relation to customer complaint data- network wideProject manage all major change initiatives.

2011- awarded Top Sales and Service Performance Manager in region of 250 branches. This will be a stand alone bank from 2013.