Heather D. Email & Phone Number

Atlanta, Ga, Us

Alpharetta, Georgia, United States

Alpharetta, Georgia, United States

Alpharetta, Georgia, United States

30005, Alpharetta, Georgia, United States

Reviews project assets for accuracyIf incorrect, contacts technician for updatesQA for the department internal errorsCoached team on errorsRan departmental reports for meetingsFocus group organizer for company improvementsCreated a FAB committee to improve company moralActing lead who assisted in various departments with escalated issuesMaintains 95% or above QA score with <.07% error rate while also being one of the highest producers on the teamResponsible for training and cross-training associates

Buckhead, Georgia

United States

Paying insurance premiums. Cancelling insurance. Creating lines of insurance for hazard, wind and flood policies. Handles escalated issues. Ensures coverage is sufficient for collateral. Advises lender of issues regarding collateral address/collateral code corrections. Experience with Blacknight platform. Handles escrow and non-escrow loans in a production driven environment. Familiar with policy and process improvement procedures such as UAT testing. Uses analytical and critical thinking skills to ensure client satisfaction.

Duluth, Georgia

Leads, organizes, motivates and monitors the day to day work flow activities of associates and to ensure deadlines/SLA’s are met.Acts as a SME for department to answer procedural questions and assist in resolving complex or escalated issues.Utilizes knowledge of team, procedures, trending and audit reporting to recommend process improvements. Assists in developing revised standards and methods to improve team efficiency.Mentors team based on low production or quality/audit results.Oversees training of new hires and associate cross training initiatives, in addition to the creation and facilitation of training, as needed.Administrative duties i.e., payment processing, faxing, and mailing out letters.Handles client escalated issues; resolves requests in the escalation inbox.

Duluth, Georgia

Processed insurance disbursements to ensure the customer’s account maintains adequate insurance coverage with no lapses.Opened routes in CCW to add/cancel Lender Placed Insurance; requested stop payments.Analyzed trends and executed Chase audits.Implemented and facilitated training for new and current associates on present workflow processes.Provided expert level problem solving to complex situations and issues.Strong focus and responsiveness to client service levels and quality goals.Flexible with changes to policy/procedures, responsibilities, schedules and deadlines.Assisted with workflow assignments and reviewing performance metrics for lower level associates.Recognized and made recommendations for process/procedural improvements.Scheduled and coordinated team/moral building activities.Served as resource for various departments to ensure cooperation and coordination across departments.

Duluth, Georgia

Managed claims with the ability to make clear and concise judgment when disbursing funds to the customers, and contractors.Pinpointed workflow opportunities and assisted with creating procedural and process enhancements.Oversaw daily workflow, production, sensitive mailboxes, and reports for upper management.Worked Chase Request Mailbox (which is a direct link to Chase regarding urgent and escalated items).Worked closely with Insurance Processing Department to ensure they received insurance related correspondence that was located in UTL (Unable to Locate) queues to ensure they were received and processed within Service Level.Served as a backup resource for various departments (training, customer service, inspection, secured master banking room, etc).Processed & performed all functions related to the claim (calls, disbursements, document review, research, inspections, internal audits, etc).Processed stop pay/reissue requests along with high-level deviation requests.Created and implemented new hire & job training aids, and PowerPoint presentations.Assisted with side-by-side training of new hires and group training sessions.

Associate Of Arts (A.A.), Business

I was studying to get my Bachelor's degree in Marketing but I was unable to complete the classes. I have not given up on this degree, it.

Hs Diploma, General Studies

Activities and Societies: Chorus, Band, and Strings. All-City playing the Clarinet and Violin.