Heather Dailey Email & Phone Number

• Analyze and interpret complex healthcare data sets including claims-based data, patient demographics, clinical outcomes, and financial metrics to provide actionable insights and support strategic decision-making
• Develop and maintain reports using IBM Cognos and SQL to track key performance indicators and monitor trends in healthcare utilization, provider performance, and financial health
• Collaborate with cross-functional teams including administrators, clinicians, and HIM professionals to identify data requirements, design data collection protocols, and ensure data accuracy and integrity
• Conduct ad hoc analyses and statistical modeling to support value based contracts, quality improvement initiatives, and population health management efforts
• Participate in the development and implementation of data-driven solutions to improve operational efficiency, optimize resource allocation, and enhance patient outcomes

Portland, Oregon Area

• Charge master lead and claims submissions lead
• Healthcare data management, reporting, and analytics including KPIs and complex claims data
• Coding and medical record audits
• Payment tracking and rejected claims resolution
• Collaborative work with providers, clinic staff, and management to ensure coding and documentation accuracy
• Development and improvement of internal workflows

Portland, Oregon Area

• Developed the policies and procedures of the Authorization Department
• Compiled, submitted, tracked, and documented prior authorizations in a multi-specialty clinic setting
• Worked closely with primary care, complementary care, and behavioral health providers to ensure timely and accurate requests
• Trained new authorization coordinator when I moved up into medical coding

Portland, Oregon Area

• Critical front desk and billing duties
• Scheduling patient appointments
• Confirming patient insurance eligibility
• Submitting referrals
• Collecting balances
• Coding and claims submissions

Portland, Oregon Area

Provided excellent customer service in a fast paced environment. Held position while enrolled in medical coding courses and certification exam prep.

Portland Oregon

• Administrative support to two top financial advisors
• Client service support
• File maintenance
• Mail and paperwork processing
• Calendar scheduling
• Phone reception

Burlington, Vermont Area

• Program management support and performance measure monitoring
• Writing and editing grants and contracts as well as grant reporting assistance
• Public health research, writing, editing, and technical assistance on presentations, reports, and program deliverables
• Program assistance in community tobacco prevention activities, mass reach health communications, and tobacco cessation interventions
• Data monitoring and management
• Communications and scheduling with program partners, contractors, stakeholders, and other state divisions and departments

Burlington Vermont

• Writing and editing grants and contracts as well as grant data reporting assistance
• Public health research, writing, and editing reports and presentations
• Data entry and records management
• Performance measure monitoring assistance
• Scheduling and calendar management
• Communications with program partners, contractors, stakeholders, and other state divisions and departments

Burlington, Vermont Area

Provided superior guest service in a demanding and fast-paced environment while enrolled as an undergraduate student.

Burlington, Vermont Area

Worked in the Department of Plant and Soil Science preparing, organizing, and analyzing soil samples for a research project. Maintained project records in Excel.

Huntington Vermont

Organized and managed online database of research, literature, and technical reports

Certificate In Health Care Analytics

Bachelor'S Degree, Environmental Science

Certified Professional Coder