Heather Durham Email & Phone Number

Lake Mary, Florida, United States

Boca Raton, Florida, United States

• Directly responsible for both new and current bartender training for 13 locations across FL which includes setting up continued education scheduling, working with the individual establishment operations, establishing.
• Managed up to code staffing needs, prepared schedules, and provided direction to employees regarding operational & procedural guidelines
• Ensured company standards and service levels were met to increase sales and minimize costs which involved inventory management, staff management, marketing, and promotions to consistently hit and maintain budget
• Responsible for ensuring all financial (invoices, reporting) and personnel/payroll related administrative duties are completed accurately and in accordance with company policies and procedures.
• Accountable for vendor/customer relations including customer complaints, chargebacks, issue filing, and audits