- Manage customer inquiries and customer service matters- Create social media content and manage engagement

o Prepare class plans (work-outs) and accompanying playlists for all classes o Utilize RacePace scheduling procedureso Help new customers navigate the studio and help familiarize them with the space and the equipmento Help create training plans for participants based on RacePace tool and help participants understand those plans and how the RacePace classes fit into them. o Conduct all one-on-one coaching sessions for RacePace customers through the RacePace channels.o Help identify, recruit and train additional RacePace coacheso Occasionally help promote RacePace and help recruit new customers at local eventso Occasionally participate in and/or help with charity and fundraising activities o Help identify ways to build and strengthen the RacePace communityo Engage with existing and attract new RacePace customers on social media including (but not limited to) Facebook, Instagram, Snapchat and Twittero Ensure that safety standards are met, and that RacePace policies are adhered to during classo Observe customers’ running techniques and provide advice on how to correct form to minimize injury and maximize performanceo Conduct periodic “check-ins” with RacePace customers who have established training planso Participate in staff meetings and any required training/seminarso Represent the RacePace brand with a good public image in the communityo Be prepared to administer emergency first aid if neededo Current CPR / First Aid / RRCA Certification

• Manage calendars for two highly sought after nutritionists.• Ensure clients had the highest quality experience while front/back office ran efficiently. • Drive business growth by creating content for Facebook and Instagram by engaging with clients for success stories and endorsements.

• Encourage community involvement and attendance with events via various online media forums• Positively and professionally engage with both race coordinators and participants• Coordinate and oversee packet pick-ups, registration, recruit volunteers/provide their assignments, and course details • Data entry for race participants and event follow up• Lead and coach 30+ varied level runners to a 3:45 marathon

- Disability Management Coordinator: Provide counsel to supervisors and employees about scenarios regarding upcoming or current STD/Workers Comp cases as well as provide updates to HR or Health and Medical - Fitness For Duty Advisor: 1. Attend 90% of PAN meetings 2. Coordinate and lead efforts regarding process or standard 3. Ensure process documentation are kept current 4. Coordinate and support measurement and verification: update PAN metrics 4. Participate in MSP phases. - Drug & Alcohol Program Coordinator: Ensure compliance with barrel A & B; Ensure sweeps are scheduled and executed; assist HRBP and MCBU security with wall-to-wall searches; manage positive results and ensure communication is consistent with policy.- Maintained 100% compliance with Drug & Alcohol Testing standards set by business unit- Received recognition from Operations Manager citing; Heather consistently follows up and provides updates. She models Chevron's partnership core value. Heather consistently follows up on emails and phone calls and relentlessly pursues information on our behalf. Great job modeling Chevron's partnership value.- I have represented Chevron as a Chevron Houston Marathon Ambassador for the entire five year duration of their Ambassador Program, even for a year prior to my employment with the company.- Participant in Women’s Small Mentoring Group and XYZ Networking Group.

• Advise and provide information to employers, injured workers, medical providers and agents regarding claim medical care, disability payments and return to work process and procedure, as well as facilitate the return to work process between employer and employee• Responsible for generating reports for communication of medical and financial decisions across varied levels of leadership roles• Analyze complex coverage and compensability decisions• Prepare case summaries and present to customer’s senior leadership staff• Review and monitor files for proper financial reserves and decisions• Maintain caseload of approximately 160 claim files each month• Proficient knowledge of Utah, Colorado, Arizona and Texas Workers Compensation jurisdictional laws and application of laws and regulations• Prioritize and manage multiple tasks and heavy caseload while managing complex relationships with injured employees, employers, physicians, and attorneys• Act as resource to teammates and others with technical and jurisdictional questions• Organize and oversee all local community involvement