o Organized and created a new workflow for the medical center's policy management system in order to increase efficiency o Managed medical center's policy management system by implementing new systems and maintaining compliance, was able to decrease the number of overdue policies by 75% o Provided education and training around the use of the medical center's policy system o Supported multiple projects and strategic goals through supplies, scheduling and administrative support o Ran Downey Medical Center’s Physician Leadership Development program to help develop future physician leaders o Supported Downey Medical Center’s Summer Youth Employment Program with placing interns, mentoring, creating content for educational days, and administrative support o Created material and educational tools to support survey readiness for Downey Medical Center’s Joint Commission Survey

- Performed the basic operations of a business in order to make sure the salon was always running smoothly- Prepared worker's compensation packets and was in charge of making sure employees understood their workers compensation benefits - Made sure all federal and labor laws and OSHA requirements were posted properly and easily accessible - In charge of making and controlling schedules for over 10+ stylists each day - Answered phones and performed excellent customer service in order to make sure each client received the best experience possible - Paid bills for the salon as needed and used POS system to keep track of all money transactions for the salon. - Completed payroll for all employees twice a month

- Monitored media metrics and ran monthly analytics for the department for multiple sites and social media outlets - Brainstormed, created, and implemented organizational systems that help the department run more smoothly- Created content for social media posts, newsletter articles, press releases, and other communications