Heather Howard Email and Phone Number

Accomplished and results-driven professional with proven expertise in analytics, data management, customer service, reporting, training, and application support, resulting in improvements to quality and efficiency. Demonstrated ability to exceed challenging business needs and reduce time and resources through troubleshooting challenges within applications on a project level and securing end user data for company success. Producing exceptional collaborative business relationships with senior leaders, internal and external stakeholders, colleagues, and clients, to lead successful implementation of organizational projects.• Recognized for implementing Customer Returns Department at Amazon PIT2 Fulfillment Center, supervising a team of over 50 associates, processing over 2500 packages a day; ultimately reaching 127% over the projected delta, and having a 97.7% customer service positive concessions rate• Recognized for successfully designing and implementing contracts and systems that have resulted in savings in the hundreds of thousands of dollars, utilizing data validation and business intelligence tools. • Keen ability to teach and coach others as demonstrated in training 2000+ individuals in the installation and use of proprietary company software, as well as writing over 100 software desktop procedures.• Proven communicator who translates dialogue between development teams and end users and makes systems easier to navigate for both novice and advanced users.Strategic Planning | Warehouse Management | Project Management & Support | Client Relations Reporting & Documentation | Training & Development | Troubleshooting | Collaborative | Problem SolverManage Multiple Projects | Solution Driven | Analysis | Teamwork | Problem Solving | Reliable | DauntlessBusiness Process Analysis | Effective Verbal & Written Communication | Self-Driven | Mentoring