- Global Mobility Expert- Sponsorship Committee- Michigan Relocation Industry Representative

- RMC account management- Global mobility partnerships- Lead strategic mobility relationships- Increased volume within global mobility clients- Sales/Business development within new accounts- Educate teams on mobility market trends- Educate clients and companies on language and culture trends within mobility- Ensure KPI and SLAs are met and exceeded

Manage a team of International Consultants who are focused on the Americas region.Meet SLAs & KPI for Client per contract.Ensure Data AccuracyManage over 2500 Active US Immigration VISA Holders and track complianceMaintain a 95% average team survey satisfaction rate with a 50% return rateDesign and develop immigration in-house high touch program and relocation resources for internal partners and employees to include: FAQs, policies, process documents. desk procedures, tasks, data requirements and reporting.Manage non-immigrant and immigrant visa filings, including H-1B, TN, E-3, L-1, O-1, PERM, EB-1, EB-2, and EB-3 cases in partnership with outside vendors.Oversee vendors to ensure successful and compliant mobility cases and immigration.Work with the business, and our external partners to recommend trends and benchmark approaches for relocation and immigration during the hiring and internal transfer process.Manage a staff that is remote and in different time zones. Manage profitable and audit invoicing. Identified 1.5 million in unbilled fees over a 3 year period.Manage the strategic business partnerships with key supplier partners (Temp Housing, DSP, Immigration Counsel, the Client, HR Business Partners, Talent Acquisition) to deliver quality benefits and service delivery while actively controlling program costsManages and tracks the movement of numerous employees globally, including expatriates, short-term assignee's, local transfers, contract extensions and repatriations.Ensure program compliance in all areas – specifically US inbound immigration.Develop and deliver data analysis and insight on program activity, trends, costs and areas for action on a regular basis.Ensure escalations from candidates, employees and HR managers are resolved and root cause analysis is performed to eliminate future escalations.

Responsible for the day-to-day service delivery of assigned client’s relocation programs. Administers client policies by adhering to the relocation service agreements.Maintain good working relationships with transferees and client contacts.Manage both domestic and international assignments.

Single point of contact for transfereeManage international assignmentsLead Counselor on largest clientMaintain relationship with clientProject Management

In charge of all aspects of office; hiring and firing of employees, training, on-going education, marketing, and all book work. Work with clientele on yearly tax returns, retain at least 60 % of clients, generate new business and maintain community relationships.

Single point of contact for Americas Regions for Clients, Transferees and ConsultantsOnboarding of new consultantsManage team of 30+ consultants Manage and train sales team of 20+ globallyProject ManagementAttend Conferences and network within industry

Single point of contact for all Client HR staff globallyMain point of contact for all relocation consultants and global consultant in every region for clientCross selling service and products to client on a needed basisAnnual presentation on budgets and relocation trendsManage both the domestic and global program for client, minimize exceptions, and monitor that all regions are following global client policyMonitor invoicing to make sure correct and cross charge all division within client structurePartner with client director and VP of operations for client strategy and relationship managementI work on-site administering and managing Delphi Corporation’s relocation program to salary workers both domestic and international. I centralized the Domestic Relocation Program and have eliminated over 75% of Exceptions. I update Directors on benchmark data, give recommended policy changes and present relocation data on a yearly basis to help divisions budget for relocation.

CRP Promoted from Mobility Assistant Obtained my CRP (Certified Relocation Professional) My duties included home sale marketing strategies, company guaranteed offers, amended value, and BVOs, appraisal reviews, prepping deed doc, loss on sale benefits, and company guaranteed loans; home purchase including referral process, reimbursement for points on mortgage, mortgage interest assistance processing, and helping find loan officer. I administered all relocation benefits from start to finish for UAW, New Hires, Renters and Homeowners; including 4 different policies-Ford, Visteon, LandRover, and UAW. I also maintained the relocation website with current policies and information. I maintained excellent customer service; monitored by surveys with a 97% rate of good or better.

Property manager for a range of 18-30 propertiesDesigned promotional packages for all Corporate ClientsDisburse all referral checks, instruct escrow on disbursement All accounting/ monthly reports, utility transfers and paymentsA/P, A/R, and HiringAsst. Manager of DepartmentTeaching training seminars for groups of 30