Heather Kiley Email & Phone Number

Wolfeboro, NH, US

Freedom, New Hampshire, United States

Manchester, New Hampshire

• Provide organizational leadership in implementation of City Year, AmeriCorps, and school district goals while identifying strategic opportunities to increase program impact and strengthen district partnerships.
• Facilitate staff and key district partners to identify program strengths and improvement priorities, leading team to create improvement plan and begin strategic implementation.
• Work with Impact staff to develop individual and team goals to achieve organizational and… Show more
• Work with Impact staff to develop individual and team goals to achieve organizational and department priorities.
• Engage with Board of Directors, Board of School Committee, district leadership and community partners to increase support for City Year New Hampshire programs.
• Liaise with City Year national office to support and insure compliance with branding, policies, new initiatives and organizational goals. Show less

• Examined organizational culture, policies, and systems to insure compliance with regulatory requirements, and designed training to develop behaviors congruent with organizational values.
• Directed employee learning and development programs, collaborating with supervisors to determine professional development and in-service priorities. Designed and facilitated workshops to improve team and individual.
• Provided leadership on new initiatives and project management to… Show more
• Provided leadership on new initiatives and project management to improve performance and increase receipts 27%.
• Increased AYF Board of Directors’ engagement and giving, improved communications and reporting, developed and presented workshops on organizational priorities on topics related to strategic planning, industry trends.
• Increased involvement with alumni and adult constituent groups by creating new, mission focused programs.

• Served as HR Manager for NH location, managing all aspects of recruitment, hiring, on-boarding and on-going professional development for 15 full time employees.
• Increased program revenues 46% with a combination of strong client retention due to quality program experiences and system wide approach to inquiry management.
• Created and managed annual budget of $2.5M for a 600-acre facility, with up to 130 staff in season. Consistently met target budget.
• Led all aspects of program… Show more
• Led all aspects of program delivery and operations, including food, facility, youth and adult programs, finance and administration for up to 250 youth and up to 100 staff. Show less

• Provided leadership to the Program Division of the AYF in development and delivery of mission driven programs.
• Eliminated budget deficit through cross functional team initiative, recruitment and retention of clients, improved stakeholder experience, and the development of a comprehensive marketing program.
• Successfully developed comprehensive program outcomes to translate mission into positive youth development programming.

• Managed all aspects of the hiring process for 100+ staff each season. Designed pre-season trainings including group development, risk management, teaching to achieve the mission, and youth development.
• Directly supervised a team of 15, with indirect reports of 100; provided regular coaching and encouragement to develop their capacities in service to the participants in the program.
• Led organizational initiative to document risk management to align with industry and regulatory… Show more
• Led organizational initiative to document risk management to align with industry and regulatory standards. Wrote emergency response plans, AYF healthcare policies, adventure trip manuals, and a manual for first time.
• Increased camper enrollment 100% while increasing retention to 70+% through intentional program design, quality program delivery, and development of outcomes based marketing plans.
• Improved participant physical and emotional safety by developing and delivering new tools and training across programs and sites to prevent and address bullying behaviors. Show less

M.Ed Supervision And Administration

Bachelor Of Science, Education