Heather Light

Heather Light Email and Phone Number

BPO Consultant @ Self-employed
Johnson City, TN, US
Heather Light's Location
Johnson City, Tennessee, United States, United States
About Heather Light

Optimizing and redesigning a business process involves more than revising a flow chart, it requires changing the minds and hearts of employees. We do this by inspiring, empowering, and encouraging teams through total project engagement and focused change management. Skilled in Project Management, Business Process Optimization Methodologies (LEAN), Change Management (PROSCI), Logistics, Operations Management, International Shipping, Strategic Global Sourcing, and Industrial Packaging. Strong arts and design professional with a Bachelor of Business Administration (BBA) focused in Business, Organizational Management, Marketing, and Related Support Services from East Tennessee State University.

Heather Light's Current Company Details
Self-employed

Self-Employed

View
BPO Consultant
Johnson City, TN, US
Website:
jcpb.com
Employees:
61
Heather Light Work Experience Details
  • Self-Employed
    Bpo Consultant
    Self-Employed
    Johnson City, Tn, Us
  • Brightridge
    Billing And Business Process Manager
    Brightridge Dec 2019 - Present
    Johnson City, Tennessee Area
    Responsible for leading the billing and business process optimization functions across the enterprise. Striving to ensure high levels of accuracy, performance, and reliability within the processes. This includes the management of customer usage/billing information in order to maintain and provide accurate data for our nearly ~80k customers. Provide internal consultation, utilizing Business Process Optimization and Change Management models, to conduct process evaluations, risk assessments, capacity utilization studies, LEAN events, and overall project management.BPO Goals/Objectives:• Develop a structured management approach to achieve business goals by improving productivity, increasing overall efficiencies, and establishing roadmaps• Utilize business process modeling to graphically represent processes and workflows• Introduce and incorporate the use of project management approaches, i.e. Journey Mapping, Six Sigma, Lean and Agile to the culture• Create accountability, stability and maintenance protocol to effectively measure projects (KPIs)• Promote continuous improvement and quality management
  • Eastman Chemical Company
    Site Procurement Lead - Tennessee Operations
    Eastman Chemical Company Nov 2017 - Dec 2019
    Kingsport, Tennessee
    Responsible for the management of $150M North American MRO inventory and support of $300M global storeroom inventoryDepartment manager/leader of cross functional teams, 100+ direct reports and 75+ contractors ranging from warehouse operations to B&T exemptEffectively managed and complied with ISO 9000, DOT, CTPAT, SOX and other regulatory programsProject leader for Source to Pay procurement automation (digitization) initiatives valued at savings of $1.4M Worked closely with business leaders to develop strategies (program development) for corporate indirect procurement and business enablementProduced analytics/reports for carrying costs, investment recovery, project deliverables and departmental budgets
  • Eastman Chemical Company
    Packaging Design Manager
    Eastman Chemical Company Mar 2015 - Nov 2017
    Packaging Design And Operations - Kingsport, Tn
    Offer strategic recommendations regarding packaging suppliersLead Global Packaging Connect Team and Steward Network Translate business insights into improved marketable packaging optionsMonitor processes and procedures to ensure compliance / auditConduct RCAs, communicate action plans and resolution to both internal and external clientsOrganize trials/design testing / project plansProduct packaging designResponsible for supplier excellence metrics and program maintenance
  • Eastman Chemical Company
    Logistics Operations And Indirect Procurement
    Eastman Chemical Company Jun 2003 - Apr 2015
    Kingsport, Tn
    12 years of experience in Global Supply Chain and Logistics Operations (Marine Bulk, ISOs, Air, Bulk Truck, LTL), Logistics Procurement/Facilities Management, (Warehouses, Terminals, Rail Transfer Locations), and Indirect Procurement (Services Contract Manager).

Heather Light Education Details

Frequently Asked Questions about Heather Light

What company does Heather Light work for?

Heather Light works for Self-Employed

What is Heather Light's role at the current company?

Heather Light's current role is BPO Consultant.

What schools did Heather Light attend?

Heather Light attended East Tennessee State University.

Who are Heather Light's colleagues?

Heather Light's colleagues are Brett Lane, Adam Miller, Stacey Sheffey, Mba, Shrm-Cp, Phr, Tony W, Christina Burgin, William Shockley, Larry Lester.

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