Heather Light Email & Phone Number

Johnson City, Tn, Us

Johnson City, Tn, Us

Johnson City, Tennessee Area

Responsible for leading the billing and business process optimization functions across the enterprise. Striving to ensure high levels of accuracy, performance, and reliability within the processes. This includes the management of customer usage/billing information in order to maintain and provide accurate data for our nearly ~80k customers. Provide internal consultation, utilizing Business Process Optimization and Change Management models, to conduct process evaluations, risk assessments, capacity utilization studies, LEAN events, and overall project management.BPO Goals/Objectives:• Develop a structured management approach to achieve business goals by improving productivity, increasing overall efficiencies, and establishing roadmaps• Utilize business process modeling to graphically represent processes and workflows• Introduce and incorporate the use of project management approaches, i.e. Journey Mapping, Six Sigma, Lean and Agile to the culture• Create accountability, stability and maintenance protocol to effectively measure projects (KPIs)• Promote continuous improvement and quality management

Kingsport, Tennessee

Responsible for the management of $150M North American MRO inventory and support of $300M global storeroom inventoryDepartment manager/leader of cross functional teams, 100+ direct reports and 75+ contractors ranging from warehouse operations to B&T exemptEffectively managed and complied with ISO 9000, DOT, CTPAT, SOX and other regulatory programsProject leader for Source to Pay procurement automation (digitization) initiatives valued at savings of $1.4M Worked closely with business leaders to develop strategies (program development) for corporate indirect procurement and business enablementProduced analytics/reports for carrying costs, investment recovery, project deliverables and departmental budgets

Packaging Design And Operations - Kingsport, Tn

Offer strategic recommendations regarding packaging suppliersLead Global Packaging Connect Team and Steward Network Translate business insights into improved marketable packaging optionsMonitor processes and procedures to ensure compliance / auditConduct RCAs, communicate action plans and resolution to both internal and external clientsOrganize trials/design testing / project plansProduct packaging designResponsible for supplier excellence metrics and program maintenance

Kingsport, Tn

12 years of experience in Global Supply Chain and Logistics Operations (Marine Bulk, ISOs, Air, Bulk Truck, LTL), Logistics Procurement/Facilities Management, (Warehouses, Terminals, Rail Transfer Locations), and Indirect Procurement (Services Contract Manager).