Ability to multi-task, prioritize and manage time lines effectivelyProactive focus on support and solutions drivenStrong interpersonal skills with a keen intuition with an ability to read and assess people and situationsVery organized, detail oriented and resourcefulTrustworthy, reliable, ethical and discreetStrong technical ability with a knack for learning software programs quickly and creating and training procedures thereofAbility to read, analyze and interpret technical procedures as well as effectively present and respond to themAbility to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.COMPUTER SKILLSMS Excel, Word, Outlook, Publisher, Power Point, Quickbooks, Social Media, Skype, Photoshop, website content management, Gmail; Calendar, Google drive, Fax, Typing. Currently attending a class for AUTOCADD 100 at TMCC; Completion date 5/17/2020Support and Manage multiple project’s planning, purchasing, contracting and maintenance. Planning; managed and compiled all documents and plan sets to submit to the appropriate City, or County, while following through with revisions and in department distribution according to management. Participate in onsite plan evaluations/changes and clearly relay to produce trades revisions of diagrams, contract pricing to appropriate departments.Bid Coordination; Assist and manage the request, receipt, tracking, compilation, filing and upload into system of pricing.Contracting; Up to 25 Trades per project per Management direction. Build subcontracts, supporting documents and manage through execution.Maintain open, close and effective communication with the Cities, Counties, Sales, Customer Service, Design, accounting and Construction and Trade Partners departments.Assist in the compilation, creation and continued maintenance of the OP departments policies and procedures.

I currently receive customer calls from Washoe County to as far as Markleeville; Scheduling appointments and dispersing between 5 technicians. Data enter technician’s invoices, estimates and customer payments into QB. Ensuring proper account set up for each customer’s information i.e. phone, address, name, E-mail and forwarding addresses. Estimate jobs over phone and or correlate via email with prepared documented information. Sales over phone. Filing of invoices, invoice books and office receipts. Assist in merchandise ordering, verification of order received. Office cleaning and technician stocking. Back up the Office Manager with AP/AR and Payroll when requested. Overall general office skills applied.

Accounts Payable, Accounts Receivable, Payroll, And office management. 2016Scheduling appointments and dispersing between 5 technicians. Data entering technicians invoices,estimates and customer payments into QB. Ensuring proper account set up for each customer’sinformation ie phone, address, name, email and forwarding addresses. Setting up tasks for customers in coming year. Estimate jobs over phone and or correlate via email with prepared documented information. Sales over phone. Verbally contact customers for sales of recommended work from techs.Filing of invoices, invoice books and office receipts. Assist in merchandise ordering, verification oforder received. Office cleaning and technician stocking. Back up the Office Manager when requested.Credit card processing, bank reconciliation, quality control, and employee interviews.

Utilize training received by Washoe County Math Path and Read to Succeed programs to help children in the district to read and or understand math. Be to each class in a timelymanner, ready to assist the teacher with the child/ children in need of assistance.

Collaboration of documents, reflecting proof of purchase and account creation. Chargeback’s;processing, through incoming and outgoing faxes, mail courier, and online review with programsAware and verifi. Back up reception; directing incoming calls to their destinations (Utilized: Skype),sorting and handing out mails, filing, records keeping, keyboarding/data entry and snack beverage areaupkeep.

Generated increased revenue by high business development referrals. Work with new and current customersin the development of new accounts and implementation of new systems. Assisted callers to understandfundamentals of banking, to comprehend current situations and assist in account management. During thistime frame took skills courses from highly trained individuals to receive certificate of achievements forSTAR customer service, and how to manage difficult customers and referrals.

Managed call center representatives for a multi-website company. Statistical analysis and coaching. Qualityreview and coaching. Generated employee reviews; and followed through with training. Participate in daily,weekly and monthly Operation Management meetings. Time records, scheduling and disciplinary action orpraise. Assist in hiring and release process. Created seating charts, staffing modules, and resourceassessments for the I.T. department and Management. Reception duties; directing incoming calls to theirdestinations, filing, records keeping, keyboarding/data entry, verifying employee identification, issuingvisitor passes, and observing and reporting any unusual or suspicious persons or activities.Extra Curricular ActivitiesWashoe County Read to Succeed & Math Path Intervention programs