Heather Moore Email & Phone Number

Mishawaka, Indiana, United States

South Bend-Mishawaka Region

• Conducting informational meetings, evaluations, admissions, and case management of hospice patients in hospital, home, and nursing facility locations. • Participation in weekly IDT meetings with physicians, social workers, chaplains, and volunteers to establish, update, and then execute plans of care. • Ensuring documentation by all ancillary staff (LPN’s and HHA’s) meets guidelines and plans of care are followed. • As needed triaging via phone for patient changes in condition, caregiver questions, and fielding referrals from individuals, discharge planners, social workers, and providers in the community that feel patient would benefit from hospice care.

South Bend, Indiana, United States

Casino table games dealer. Emphasis on customer service, game protection, and mathematical abilities.I undertook this job as I re-entered the work force following a break in employment to care for a child with cancer. This job offered me the opportunity to ensure I could do a physically and mentally stressful job before returning to my nursing career.

Remote - Travel

• Development of implementation and training processes, policies, and documentation for new upstart revenue cycle management and encounter capture healthcare company.• Instituted a dynamic collaborative approach for customer satisfaction between field ops (my department) and in-house ops.• On-site initial assessment of prospective clients, to include existing clinical information system and all other ancillary software utilized, hardware and infrastructure evaluation and current state workflow mappings.• Customized implementation plan for each customer, with frequent site visits for implementation, go-live with a focus on relationship building and immediate front-line staff feedback. • Familiarized with all software in place at customer site and then created education material and system optimizations to enhance the efficiency of all users, including our in-house staff.• Vendor relations for customers that were needing additional services / products.

Remote - Travel

I started this company to provide services to facilities that will help them shift focus from meeting Meaningful Use to actually making use meaningful. Specializing in physician adoption, system and workflow optimizations, end user engagement and policy and procedure creation and revision.Facilities that projects were completed for: Multi-facility Health System in Oregon Multi-facility Health System in Northern California• Founded company to offer consultation services to facilities that have implemented EHR’s and are now focusing on optimizing those EHR’s. • Collaborative efforts across the spectrum of hospital staff. Meeting and working with all areas, from front line staff up to the C-suite.• Provide workflow analysis and mapping. • Individualized data flow mapping to enable effective understanding of how all the systems that go into a hospital EHR connect.• Served as facility support management and advocate in dealings with vendors.• Upgrade and regression testing services.• Completed additional / enhanced system build.• Demonstrations and training to medical staff, new executives, and all other staff.• Development of training materials, across various media to best enable disbursement of education across facilities.

Remote - Travel

• Played key role in Paragon Clinical Applications (conversions and new build) as it related to end user training, support, and maintenance. To include creation of educational documentation, workflow mapping, and identifying process gaps.• Was the hand off point between the business and the technical resources; ensuring appropriate integration across the application suite.• Worked closely with application technical support to ensure appropriate tools are developed and technical issues are resolved. • Provided assistance and incident resolution support to customers IS department for pre and post live conversion.• Provided excellent and timely technical support and troubleshooting. • Worked with other facility Production team members to implement and provide system and technology support, system security, and preventative maintenance programs as it related to McKesson Paragon Clinical Applications.• Maintained department-wide communication to ensure prompt incident resolution, repair and replacement of hardware, software and system functions. • Devised and/or modified procedures to solve complex problems. • Assist in and ensure that implementing facilities meet Meaningful Use. • Responsible for client communication and satisfaction. • Responsible for quality assurance review. • Utilized and worked on multiple software applications and/or supported multiple institutions.

• Direct supervision for an average of 25 RNs, 6 PCTs, 6 HUCs• Wrote and administered PEAC performance appraisals on a semi-annual basis• Development of staff to help achieve national benchmark goals and meet regulatory standards• Closely work with physicians to efficiently orchestrate through-put of patients• Level 1 Trauma center for pediatrics with a greater than 100,000 patient visits annually• Magnet designated facility

18 bed Emergency Room in suburban medical center with Magnet designation Completely computerized ED, utilized the Cerner Millenium EHR, of which I was a super userCertified Stroke center and Chest Pain centerCharge nurse as needed

17 bed Emergency Room in small rural communityAs the only hospital in the community we saw everything; trauma, cardiac, neuro, peds, chronic medicalStabilizing and transferring of patients to tertiary care centersAbility to prioritize was essential, excellent communication skills required

24 bed ICU with population of cardiothoracic surgical patientsProficiency required in PA catheters, arterial lines, CVVHD, balloon pumps

Development and maintenance of various Access databases for the Division of NursingProvided technical support to Directors, Nurse Managers, Educators and other support staffCompilation of various financial reports detailing use of contract labor for budget reconciliationAssist Directors of Nursing and Nurse Managers with yearly budgets