Heather Padgett Email and Phone Number

Executive technology services account manager for Western region geography for all state and local governments as well as higher education and K-12. Primarily responsible for support and consulting engagements within my account set. Provide enterprise class solutions to help increase efficiency and productivity with my customers.• Seek out new opportunities and expand and enhance existing opportunities to build and manage the pipeline in specialty area• Maintain knowledge of competitors in account to strategically position the company's products and services better• Develop pursuit plans and manage the pipeline to ensure alignment with account managers• Establish a professional, working, and consultative, relationship with the client, by developing a core understanding of the unique business needs of the client within their industry• Contribute to proposal development, negotiations and deal closings• Work closely with and supports account manager, providing technical expertise and support, and participating in client engagements up to C- level engagements for more complex solutions in smaller accounts• Be focused on growing contractual renewals for mid-size accounts with some complexity, to higher-total contract- value renewals• Interface with both internal and external/industry experts to anticipate customer needs and facilitate solutions development. Build sales readiness and reduce client learning curve through effective knowledge transfer in area of specialization

Supported East, Central and West accounts for all state and local governments as well as higher education for HPE's Pointnext services organization. Helping to maintain and grow internal installed base support contracts.