Heather Peter Email & Phone Number

Kirkland, Wa, Us

Greater Seattle Area

Seattle, Washington, United States

Seattle, Washington, United States

Renton, Washington

I’m part of a small agile team working for the BCA Office of the President/CEO Chief of Staff. Responsibilities include: Ability to work with minimal direction and operate with maximum discretionManage and execute the BCA Leadership Team operating rhythmCollaborate with key partners to execute the transition to digital meetings in support of BCA’s Digital Transformation Support additional key leadership meetingsInterface with BCA Programs and Functions across the Enterprise to support ExCo and Board deliverables, including high-level customer visitsTask management and guidance providing expert business advice to enable a more efficient use of executive resourcesExecute on quick-turn projects in support of solving real-time problems and meeting near-term business objectivesProvide executive level briefings and reportsExperience in leading teams and integrating information across a wide array of disciplinesCommunicate across a multitude of levels in the organization; integrate and summarize complex messaging at an executive level

Team lead for the 737 Program Business Operations Management System Execution team. Lead a team of 6 analysts in the management of the program operating rhythm, data reporting requirements, and management of strategic customer meetings and site events for the 737 Airplane Program. Flawlessly execute deliverables to enable 737 Program leadership team success in managing the business:Successfully manage executive-level meetings by driving review and analysis of priority topics. Provide analysis of business requirements to ensure teams are prepared to seek decisions or direction from leadership at the right time.Project manage logistical execution of customer advisory board meetings that are held around the world, with 5 unique customer board groups, to inform the strategic direction of the 737 Program and to deepen detailed customer knowledge.Produce executive-level messaging based on understanding of program plans and activities on behalf of the program Vice President & General Manager and Business Operations Director.Continuously analyze and recommend an operating rhythm that enhances flexibility and reduces meeting time. Reduced executive-level meeting time ~40% over the past 24 months while improving overall business management.

Renton

Resource Focal, LTD, Renton and Seattle Sustaining, Certifications and EHS (SOW expanded - Sep. 2012) SOW expanded to incorporate the managing of the certification/EHS needs of the Renton and Seattle sites. Collaborate daily with customers and manage suppliers to ensure business requirements are identified and resourced in a timely manner with first time quality. SOW volume has increased approximately 125% while maintaining the same high level of quality. Integrate and analyze cost reduction reports, and use the data to provide visibility to M&Q customers and implement optimization solutions. Resource Focal, LTD, Renton New Hires (July 2011-July 2014)Coordinate shared resources and manage supplier oversight to schedule ~200 employee development classes per month, with first pass quality: Developed and implemented training requirements for both sustaining and new hire employees by facilitating a collaborative, weekly Integrated Product Team meeting.Maintained zero penalties for supplier taught classes by continuously assessing requirements to provide visibility of confirmed classes and cancelling supplier taught classes within the appropriate timeframe.Created meaningful, useful metrics that demonstrated the value and opportunities for improvement to the current operating rhythm.

Peachtree City, Ga

Recruited to re-engineer the scheduling department during a period of both financial and operational challenges to the company. During this period the department suffered from high turnover and eroding morale. Led both scheduling and planning departments, assuring that all flight crew movements were accomplished in compliance with Federal Aviation Regulations, union contracts and company polices:Leveraged adaptability to overcome process deficiencies, resource shortages, and lack of credibility with customers.Reduced pilot grievances 100% and flight attendant grievances 50% by proactively resolving contractual violations. Successfully implemented the relocation of the 24-hour a day operational department from Virginia to Georgia.Mentored, coached, and developed crew schedulers to promote the importance of positive relationships by balancing company needs with crewmember lifestyles in order to achieve optimal outcomes.Used extensive contract knowledge to analyze the impact of union requests and provide alternative solutions during bargaining agreement negotiations with both pilots and flight attendants.

Herndon, Va

Collaborated with various departments and analyzed flight segments to develop an optimal monthly bid package that met company, operational and economic targets. Awarded monthly bid lines, resolved trip conflicts, loaded the crew scheduling software with monthly schedules in a timely manner so that travel and scheduling could start processing travel and alerts. Worked together with the Director of Flight Standards in allocating Check Airmen ensuring that mandated check rides, pilot recurrent training and other federally regulated requirements were accomplished. Scheduled and monitored the progress of all new hires undergoing Initial Operating Experience training. Compiled projections that were utilized by Flight Operations and Sales/Marketing to forecast the financial impact of crew resource requirements. Awarded yearly vacations. Monitored the monthly aircraft flow for ad hoc flights or customer changes and integrated such changes with minimal financial impact. Provided crew schedulers with assistance during abnormal operations.

Herndon, Va

Front line leadership of crew schedulers. In order to ensure customer focus, encouraged scheduling team to utilize daily checklists. Provided guidance to schedulers on necessary changes due to irregular circumstances. Conducted analysis of additional operating costs. Ensured crew records were accurately maintained. Developed and implemented a training program, including presentation materials and manuals. Held new hire and recurrent training classes. Researched and resolved crewmember grievances.

Master Of Science - Ms, Organizational Leadership

Bachelor Of Science (Bs), Occupational And Technical Studies

Education record